What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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Sales Engagement Platforms
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Gong Reviews
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2022
Has become an integral part of our Sales coaching
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alison R.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
Sophisticated and Interesting conversation tool
Likeliness to Recommend
What differentiates Gong from other similar products?
When I first began using Gong, I was just astonished by its functionality, distinctiveness, and capacity to go above and beyond to provide us with all of the necessary components in a centralized place, and a smooth, and reliable manner of consumer conversation recording. It separates itself from the competition due to its easy workflow and thoughtful arrangement of all necessary and supplementary features.
What is your favorite aspect of this product?
My favorite feature of Gong is how quickly it gets results and how quickly it works. I particularly appreciate the call search features' sophistication. To find something, all we have to do is type it into the search bar, and Gong will quickly guide us to the desired point. I adore being able to listen to coworkers' and customers' calls in order to get ready for our own and customers' calls and hear how objections are handled in practical situations.
What do you dislike most about this product?
I acknowledge that it would be tricky for the AI to be perfect when dealing with a range of voices, sounds, and dialects, but I think Gong will provide us with more options. The issue I was having was that If I try to read the text without listening, I always get a little perplexed because I frequently discover errors or things that were misunderstood.
What recommendations would you give to someone considering this product?
When compared to other apps, Gong has a lot of functionality, and it's also highly attractive and durable. Without it, I simply don't get why any sales team can be as successful. The features that let you move about in call monitoring periods are also extremely nice; they enable you to make the most of your listening time by only paying attention to the parts of the conversation that are pertinent to what you are searching for when used in conjunction with transcripts.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Caring
Chris J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Really amazing product!
Likeliness to Recommend
What differentiates Gong from other similar products?
Simple usage & straightforward.
What is your favorite aspect of this product?
How it brakes down the parts of the conversations.
What do you dislike most about this product?
It scares how intrusive it can be.
What recommendations would you give to someone considering this product?
Make sure it is suited for what you need.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
