Gong

What differentiates Gong from other similar products?

Since Gong was implemented by our company, both our business and the sales team's performance have improved. I'm happy to report that solely as a result of this tool, I was able to complete my tasks more effectively, my productivity increased, and I now receive daily encouragement from managers. I'm not sure what other people think of this product, but I think it's excellent and quite durable.

What is your favorite aspect of this product?

This is the approach that can be customized to exactly what I need for my business. Reps can hone their skills while receiving criticism from coworkers or management by combining the Missions component with Coaching best practices. I appreciate how well it integrates with Zoom and other third-party tools, making it simpler for us to collaborate with one another and utilize the available customer discussions more effectively.

What do you dislike most about this product?

Although they have excellent online help material, I would prefer it to have a little more depth or cover more sophisticated assistance topics for various customer circumstances.

What recommendations would you give to someone considering this product?

Gong is the software that enables you to avoid using additional filters to look for certain terms while on the phone. With Gong, you'll be able to maximize leads, have happy customers, and easily satisfy your managers with your performance. It's a beneficial tool that also allows you to save money on subscriptions while enabling you to have happy customers at the end of the process.

What differentiates Gong from other similar products?

Because of its cutting-edge technology and unique features, I adore Gong very much. I consider it to be the best option because it can record all of our chats, regardless of how long they are. One of its best features is its simple, reliable search functionality, which will lead me to the specific recorded discussion I need in the future.

What is your favorite aspect of this product?

It offers a fantastic array of tools to support salespeople in their learning, mentorship, and skill-mastery journeys. It also has some of the coolest tools to support my everyday work of satisfying my customers based on our previous interactions with them. The sales team may share calls, and it's quite helpful for getting coaching input and other opinions about a conversation.

What do you dislike most about this product?

I need guidance from their maintenance team to find the necessary data so that I can repair any errors if they exist. In addition, this platform's leaderboard component is quite useless in some cases because no meaningful classifications are created between users.

What recommendations would you give to someone considering this product?

Although it is not as sophisticated as some others, the features it has can be used and adjusted to a superior stage so that little intriguing use contexts can also be accomplished with this. However, in order to do so, a higher level of experience is required; therefore, if you are going to choose it, just go to obtain a little knowledge about the utilization of this platform.

What differentiates Gong from other similar products?

I switched to Gong because of its excellent functionality and proactive approach, but now I must admit that it was the feature called "trackers" that really helped it distinguish itself from the pack and helped customers set targets and work on improving themselves. The fact that it always provides accurate transcription is another distinctive and intriguing feature.

What is your favorite aspect of this product?

Overall, the Gong is functioning OK, but the recording aspect is more alluring because it provides extremely thorough search and transcript capabilities. In addition, it includes incredible stats and sophisticated analytics functionality to help us learn more about our customers' conversations and interests. Additionally, it is incredibly quick and simple to set up and start using.

What do you dislike most about this product?

My Gong recording occasionally takes a moment to open when I am writing the follow-up response following contact with a client. It provides causative link indicators with an excessive amount of weight, which negatively affects both its performance and our user experience. It is tough to filter a particular event from a specified date range or summary or to use inappropriate phrases.

What recommendations would you give to someone considering this product?

Gong is a terrific tool that spares users the hassle of taking down notes because it records every client encounter automatically and has recently made it easier for you to review these recordings and find the information you seek from the chat. I greatly value its use because it provides robust and in-depth insights with simpler pricing structures.