Gong

What differentiates Gong from other similar products?

It might be challenging to build a remote sales staff, but Gong has changed the rules for us in that regard. The majority of the time spent in Gong by new salespeople is spent listening to calls and learning how to search for certain things in calls. Also, we automatically identify our 5-star demo calls on Slack so that the staff may hear them and be encouraged.

What is your favorite aspect of this product?

I like that it keeps our sales staff extremely effective. I appreciate the ability to submit scorecards and use them to instruct the team. Also, the ability to "search through call transcripts" is a fantastic approach to getting ready for our own demos. We can look up words in other people's demonstrations (such as the names of competitors) to see what was said there and include it in our own by searching for those words!

What do you dislike most about this product?

Sadly, there is no method to add the note taker when the customer schedules the appointment. However, the transcription still has some room for improvement. It would also be wonderful to have it available in languages other than English.

What recommendations would you give to someone considering this product?

Gong enables you to examine these sessions with your clients so that you can concentrate on what was said and consider the most effective approaches/strategies for advancing your dialogues. As a result, you can close agreements more quickly and for more money. This is something we think you should try.

What differentiates Gong from other similar products?

Now that we can share snippets with SEs, they won't need to join the sales cycle too early, and junior SDRs won't need to know every technical answer as they can share the conversation afterward and also summarise the questions posed.

What is your favorite aspect of this product?

We had a terrific experience with it. Compared to any Salesforce report, their dashboard is more simpler to read and collaborate on. In order to manage transactions more effectively and efficiently, Gong provides both our sales agents and our sales leaders with more instantaneous visibility into our sales pipeline. Their CS team responds and offers assistance right away.

What do you dislike most about this product?

Nothing. Instead of having to wait a couple of hours to get access and listen to a call, perhaps accessibility to calls might be in real-time. On some calls, the recording's name does not appear. The status of certain calls is "Unknown." Fix this problem to leave more positive impressions.

What recommendations would you give to someone considering this product?

Listening to a previous recording is beneficial. You can skip to a section of the audio recordings where a specific speaker is speaking. When trying to determine when any issue was brought up during the call, it is simple to search for terms in the transcript. Get Gong if you don't want to only rely on your abilities to listen and communicate while taking notes.

What differentiates Gong from other similar products?

To record and monitor our talks with clients, we use Gong. It serves like a search engine for our group as they explore for specific content and opportunities, as well as a log of communications, a tracker of the sales path with prospects, and a stenographer for calls.

What is your favorite aspect of this product?

As a marketer, I interact directly with clients. With Gong's support, I was able to find quotes from clients who had spoken to my coworkers, and the app also allowed us to record my talks with clients for later playback or distribution to teams.

What do you dislike most about this product?

Not all of the transcription can be copied and pasted while viewing it on the Gong app as opposed to the pdf.

What recommendations would you give to someone considering this product?

Gong may be used with minimal effort. Acceptance is simple. If you don't know how calls are labeled according to sentiment, etc., diving into the search phrases can be difficult.