This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Freshworks Inc.

Freshsales

Composite Score

7.7 /10

CX Score

7.8 /10

87 Reviews Write a Review

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Effective Service

Feature Ratings

Average 81

Collaboration

Lead Management

Sales Management

Customer Service Management

Activity and Workflow Management

Analytics and Reporting

Telephony and Call Center Management

Account and Contact Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Customization

Also Featured in...

Lead Management

Translation missing: en.product_page.ratings.score 8.0

View Freshsales in this category (opens in a new tab)

Sales Engagement Platforms

Translation missing: en.product_page.ratings.score 7.9

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Pradeep K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Intuitive CRM and ease of use

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Intuitive and customizable Ease of use

What is your favorite aspect of this product?

Tasks and Notes

What do you dislike most about this product?

Too many fields

What recommendations would you give to someone considering this product?

Definitely should be evaluated if you are considering a CRM for your organization.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Under Delivered
Less Transparent

Role: Vendor Management
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Scalable, Easy to use CRM with tons of features

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Arun Kumar J.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Modern CRM competing with world class CRM

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

They care highly about their customers and tries to provide world class service without any compromise with quality and that's well suitable for enterprises

What is your favorite aspect of this product?

Graphical User Interface.

What do you dislike most about this product?

Nothing as sort dislike but they've lot of catching up to do compared with the top crm products

What recommendations would you give to someone considering this product?

The customer support from freshsales is very good and they try to provide customer delight.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Freshsales Ratings

83 Likeliness to Recommend

1 Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Lead Management

Sales Engagement Platforms

Freshsales Reviews

Pradeep K.

Intuitive CRM and ease of use

Likeliness to Recommend

Pros

Cons

Scalable, Easy to use CRM with tons of features

Likeliness to Recommend

Pros

Arun Kumar J.

Modern CRM competing with world class CRM

Likeliness to Recommend

Pros

Most Popular Freshsales Comparisons

Pipedrive

Copper

Nimble

monday.com

Spotler CRM

Insightly CRM

Title

1
Since last award

Feature Ratings

Collaboration

Lead Management

Sales Management

Customer Service Management

Activity and Workflow Management

Analytics and Reporting

Telephony and Call Center Management

Account and Contact Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Customization