What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Vendor Support
Ease of Customization
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Freshsales Reviews
Nataliea L.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2022
FreshSales is an extremely helpful application.
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It’s really easy to use. Automation of their Sales Sequence where we can send an email to users once the contact is formed or the standing is changed. It mechanically sends the mail to contacts. It reduces hands and is so easy to create.
What is your favorite aspect of this product?
It’s a platform that supported sales automation and managing potential clients, it permits us to grasp the interaction of the clients, and their marketing information and to know the worth that it can have for the industrial processes and this helps us to know everything concerning the clients, potential customers and helps to search out new customers, except giving options to establñish a better use, it contains a well-structured calendar, customized chats, sales arguments and updates with an administrator for the campaigns, it conjointly encompasses an affordable cost with time.
What do you dislike most about this product?
They have so many options but what I dislike is once I write a mail from fresh salespeople who are in cc, their contacts are conjointly created within the CRM. Therefore I even have to delete them manually.
What recommendations would you give to someone considering this product?
It’s an awfully smart service to use as a management tool for your work groups as a result it helps you supply them an easy, straightforward and safe use, it offers them functions wherever they will work without any drawback and you’ll be able to offer them benefits, and this assist increases your organization relationships and offer better alternatives to your potential customers.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Jul 2022
Freshworks Amazing CRM Tool for Professionals!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Mary S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
"Freshsales helps you achieve marketing objectives
Likeliness to Recommend
What differentiates Freshsales from other similar products?
I do all of my own work. My requirements are met by the program, which allows me to keep track of my contacts with clients. The CRM system is one of my favorites since it is so simple to use that it is difficult to tell out from other systems.
What is your favorite aspect of this product?
The user interface is simple to grasp, and the process of getting started is also quite straightforward. They're always willing to help and provide us great suggestions for CRM sites to check out. Every member of the chat support staff has been really helpful. In addition, I believe the cost is reasonable for most businesses.
What do you dislike most about this product?
There has to be a lot more intelligence in the integrations with internal email providers like Mailchimp. In addition, the plugin doesn't allow us to make any changes to client information. We'd like it a lot if the plugin allowed us to make changes to the lead information directly. In addition, the remarks include no hyperlinks.
What recommendations would you give to someone considering this product?
I believe the cost to small enterprises is substantial. Larger firms may also benefit from it, although they may choose to upgrade to more complicated software in the future. Freshsales also provides a wide range of useful integrations. I think it's also ideal for teams of people from various regions to collaborate on projects. All of the users' data is up to date and in sync.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
