What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
89 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Accounts Receivable Invoicing
Cost Revenue Tracking
General Ledger Chart of Accounts
Accounts Payable Purchase Orders
Integration APIs
Cash Flow Management
Dashboards, Analytics and Reporting
Project Accounting
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Availability and Quality of Training
Vendor Support
Quality of Features
Ease of IT Administration
Ease of Data Integration
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FreshBooks Reviews
Dominic K.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Fantastic product
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Invoicing - Creating invoices is easy.
What is your favorite aspect of this product?
Automatic Expense Importing - I use two separate credit cards for business.
What do you dislike most about this product?
Price- If you do not use all of the Freshbook features, it is a bit expensive for what you get unless you only have a few clients.
What recommendations would you give to someone considering this product?
Frequent crashes.Work on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
juan antonio c.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2020
boost your accounting with freshbooks.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
The most important difference is that FreshBooks organizes your entire sales system, now customers are happy with the invoices they receive for their purchases. this tool is very effective and is the most distinctive feature.
What is your favorite aspect of this product?
the billing system is the most important thing about this tool. Selling has never been so easy, it simplifies the entire billing process, without a doubt it is the most complete tool in sales.
What do you dislike most about this product?
I love everything. this platform has managed to hook me. I will not stop using freshbook services.
What recommendations would you give to someone considering this product?
Don't get complicated, unify your sales department thanks to freshbook, buy a membership and start organizing your sales in a better way, you won't regret it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joy P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2020
Best invoicing software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks is packed with powerful features that streamlines invoicing and time tracking process. It is cost effective ,reliable and fast accounting solution for small and medium business. It ensures that complex financial management is made easy and fun.
What is your favorite aspect of this product?
My favorite aspect about FreshBooks is the invoice -payment functionality that ensures delivery of invoices to clients. It allows the tracking of past and current invoices to be able us stay on top of our cash flow. It allows us to keep track of expenses with accurate time tracking. It also enables easy creation of reports and get profit and loss report fast.
What do you dislike most about this product?
The customization of invoices is minimal compared to other products.
What recommendations would you give to someone considering this product?
FreshBooks simplifies the sending and receiving of invoices. It offers flexibility for business freelancers who often generate invoices. It stands out from all its competitors with its intuitive invoicing capabilities.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
