What is FileBound?
FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FileBound?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Search
Workflow Process Automation
Access Permissions Management
ECM Document Management
File Conversion
Capture Channels
Collaboration
Ediscovery Audit Trail
File Approvals Esignatures
Metadata Management
Mobile
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
FileBound Reviews
Matt R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Aug 2023
Great Product. Current customers love it!
Likeliness to Recommend
What differentiates FileBound from other similar products?
When compared with some of the top Content Management Systems, FileBound doesn't force its customers to use any unneeded features. Straight forward, reasonable, and has fewer pricing options, which doesn't confuse the customer. Hopefully they keep it this way.
What is your favorite aspect of this product?
E-forms and Workflow capabilities.
What do you dislike most about this product?
Doesn't have Multifactor Authentication upon login yet, however I have high hopes it is in the works.
What recommendations would you give to someone considering this product?
I would certainly recommend FileBound to anyone looking for a solution to securely store, manage, and transform their hardcopy paper files to digital, while also saving more time completing everyday processes through a virtual standpoint. GBS Corp out of Youngstown, Ohio is a great reseller of FileBound that can also fulfill any document scanning needs your facility may have. Dial 800-860-4427 Ext 2314 or email Matt Reino at mattr@gbscorp.com to get started!
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
LAN V.
- Role: Finance
- Industry: Energy
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2023
Easy to use,helpful with invoice approval workflow
Likeliness to Recommend
What differentiates FileBound from other similar products?
flexible only invoice approval
What is your favorite aspect of this product?
easy to search for invoice
What recommendations would you give to someone considering this product?
good software to use for review & approve supplier invoices
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
AnnMarie L.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2023
Easy to use and customize to individual needs.
Likeliness to Recommend
What differentiates FileBound from other similar products?
FileBound has the ability to be customized to the individual needs of each customer. As resale partners our customers receive world class support on a personalized basis, something customers of other software applications do not receive. FileBound has the ability to help the smallest to largest businesses streamline their document management processes, making their everyday tasks more efficient.
What is your favorite aspect of this product?
That it offers our customers the ability to streamline everyday tasks, saving them valuable time and money.
What do you dislike most about this product?
I dislike most the fact that every time an update is done features that have worked in the past no longer work. When a previously working feature does not work after an update there seems to be no sense of urgency to fix the issue. We try to figure out work arounds but sometimes there is nothing that can be done. Examples we have a user who has not been able to use their login for 2 months because the no longer have the ability to see line items attached to a project, when support is questioned we just receive the same answer that it is being worked on. Or the fact that we are not able to currently archive data.
What recommendations would you give to someone considering this product?
I would tell them it is a great product that can save their organization time, money and stress. This opinion may change in the near future due to the lack of response and accountability when features that have previously worked stop working as expected after an update. There are times that multimillion dollar businesses come to a stop because they can't process invoices or on board new employees.
Pros
- Respectful
- Includes Product Enhancements
- Security Protects
- Altruistic
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
