Lightspeed

Ecwid by lightspeed

Composite Score

7.4 /10

CX Score

7.6 /10

59 Reviews Write a Review

What is Ecwid by lightspeed?

Ecwid is a shopping cart that allows anyone to easily create online store and sell everywhere from Facebook to mobile.

Company Details

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Awards & Recognition

Ecwid by lightspeed won the following awards in the B2C eCommerce category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

Service Experience
Conflict Resolution

2026

2 Top Rated Capabilities

0 Top Rated Features

2025

Service Experience
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

Ecwid by lightspeed Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ecwid by lightspeed.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ecwid by lightspeed?

6% Negative

6% Neutral

88% Positive

Pros

Respectful
Continually Improving Product
Acts with Integrity
Effective Service

Feature Ratings

Average 79

Catalog Management

Customer Order Portal

Payment Processing

Integrated Search

Order Management

Content Localization

Content Management

Microsite Management

Predictive Recommendations

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ecwid by lightspeed Reviews

Michael G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, intuitive, very cost-effective.

Likeliness to Recommend

8 /10

What differentiates Ecwid by lightspeed from other similar products?

We use Ecwid for our catalog website. It is incredibly intuitive and easy to manage, as well as very cost-effective compared to the alternatives. The support team is fantastic, and they have a good library of application add-ons.

What is your favorite aspect of this product?

The ease of management and implementation.

What do you dislike most about this product?

My one and only detractor is with the breadth of customization available. We don't need e-commerce functionality, but it was cumbersome to get the "add to cart" CTA changed to a "Request Pricing" link leading to a pop-up form. They also don't currently offer what we call "conditional logic" when selecting product configurations. For example, if you were to sell blue shirts in medium and large and red shirts in small and medium, users are still able to select blue shirts in small and red shirts in large. Ideally, we'd be able to "gray" out the large option for the red shirts and the small option for the blue shirts.

What recommendations would you give to someone considering this product?

Continue to improve the breadth of customization available in the platform. Not much else outside of that recommendation. As stated previously, the support team is fantastic, the product is incredibly easy to use and implement, and it looks very clean on the front end. All things considered, we'd definitely recommend Ecwid.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Gerhard L.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to implement, easy to manage, effective

Likeliness to Recommend

10 /10

What differentiates Ecwid by lightspeed from other similar products?

Cost and ease of implementation

What is your favorite aspect of this product?

Easy to administrate

What do you dislike most about this product?

I have no dislikes

What recommendations would you give to someone considering this product?

Go for it!

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Veton M.

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Ecwid by lightspeed from other similar products?

Easy to use,

What do you dislike most about this product?

Customization of a menu is difficult

What recommendations would you give to someone considering this product?

More tempaltes. Can change the main menu. Other customizations.

Pros

Helps Innovate
Continually Improving Product
Saves Time
Includes Product Enhancements

Ecwid by lightspeed

What is Ecwid by lightspeed?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Ecwid by lightspeed Ratings

89 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Ecwid by lightspeed?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Customer Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ecwid by lightspeed Reviews

Michael G.

Easy to use, intuitive, very cost-effective.

Likeliness to Recommend

Pros

Gerhard L.

Easy to implement, easy to manage, effective

Likeliness to Recommend

Pros

Veton M.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Catalog Management

Customer Order Portal

Payment Processing

Integrated Search

Order Management

Content Localization

Content Management

Microsite Management

Predictive Recommendations

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement