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Dynatrace

Dynatrace

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Dynatrace
8.9 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Application Performance & Observability-Enterprise category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

2% Negative
4% Neutral
94% Positive

Pros

  • Transparent
  • Efficient Service
  • Effective Service
  • Helps Innovate

Feature Ratings

Average 85

Transaction Request Performance

87

Real User Monitoring

87

Code Performance Monitoring

86

Dependency Tracking

86

Application Metric Reporting

86

Enterprise Cloud Platform Support

85

Application Request Tracing

85

Error Reporting

85

Synthetic Monitoring (RUM)

85

Cloud/On-Prem/Hybrid Deployment

85

Automated Diagnostics

84

Vendor Capability Ratings

Average 82

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Customization

80

Usability and Intuitiveness

80

Availability and Quality of Training

79

Ease of Data Integration

78

Dynatrace Reviews

Hegar M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Greater support and documentation to facilitate

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace offers real-time monitoring of all components of an application, allowing performance problems to be detected and resolved more quickly. Dynatrace uses artificial intelligence to automatically identify and resolve performance issues, helping reduce the workload on operations teams.

What is your favorite aspect of this product?

Dynatrace integrates with a wide range of tools and technologies, making it easy to deploy and use in complex business environments. Dynatrace provides detailed insights into the end-user experience, allowing development and operations teams to identify and address areas for improvement.

What do you dislike most about this product?

Dynatrace is a high-cost monitoring solution compared to other options on the market, which may limit its accessibility for some organizations. Dynatrace is a complex tool that can require time and training for teams to use effectively. Dynatrace is a cloud-based solution, which may raise privacy and security concerns for some organizations.

What recommendations would you give to someone considering this product?

Conduct a thorough assessment of your organization's monitoring needs and requirements before implementing Dynatrace. Invest time in training operations and development teams to maximize the use and benefit of Dynatrace. Leverage Dynatrace automation capabilities to reduce issue resolution time and improve user experience. Stay up to date with Dynatrace updates and new features to get the most out of the tool and optimize the performance of your applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Soraya E.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A great technological tool

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

It is a focus on automation, AI support makes Dynatrace one of the most preferred RUM tools. It is the ultimate most powerful predictive analytics with real-time, proactive Codeless Automated Alerts that currently no one can beat in any market. Dynatrace helps us by providing full visibility into our infrastructure, applications and services in order to solve all the problems mentioned previously. We can adjust it to our specific requirements since its capability of monitoring cloud and on-prem environments.

What is your favorite aspect of this product?

My absolute front-runner has to be their application performance monitoring (APM) system We are also using this tool to deliver an enhanced CX due to a frictionless UX and better awareness within our internal team.

What do you dislike most about this product?

One downside is that it had caused some teams to stop relying on their own analysis, since if the API didn't work, our platform would stop working.

What recommendations would you give to someone considering this product?

If you are concentrating on complete performance insight, Dynatrace is definitely my top choice. Then there is a computerized way or if you want to do it in a more affordable manner, there are other setups for that as well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sunny K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

What to Know Before Using Dynatrace

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

The area where Dynatrace stands out is its ability to provide end-to-end visibility. Whether the issue originates in the frontend, backend, database, container platform, or cloud infrastructure, the platform helps trace the problem through the entire technology stack. And I also think its AI-driven analysis is a meaningful differentiator. Many monitoring platforms generate large volumes of alerts, leaving teams to determine which ones actually matter.

What is your favorite aspect of this product?

The strong point is the way it surface “impact” rather than just raw alerts. A lot of monitoring tools are good at telling you that something is wrong, but not necessary how bad it is or who it’s affecting. And I also appreciate the level of automation in how it discovers and understands environments.

What do you dislike most about this product?

The practical challenge is that the platform can sometimes feel overwhelming at first glance. And there’s also the aspect of configuration philosophy. While a lot is automated, when you do need to customize things, the options can feel somewhat structure rather than fully open-ended.

What recommendations would you give to someone considering this product?

The important recommendation is to involve both SRE/DevOps and application engineers early in the evaluation. One of Dynatrace’s strength is its end-to-end visibility, but that only work well if teams agree on how they interpret and act on the data. And from an operational standpoint, I’s also suggest thinking carefully about how deeply you want to commit to a single observability platform.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Most Popular Dynatrace Comparisons

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