Dynamics 365 Commerce Customer Reviews 2026

What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

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Company Details

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Enables Productivity
Efficient Service
Respectful

Feature Ratings

Average 79

Sales Transactions

86

Dashboard

83

Analytics and Reporting

81

E-Commerce Integration

81

Employee Mobile

80

POS

79

Supplier Management

79

Customer Relationship Management

79

Promotions Management

77

Inventory Management

74

Customer Loyalty Programs

73

Vendor Capability Ratings

Average 80

Breadth of Features

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Business Value Created

81

Ease of Customization

81

Quality of Features

81

Ease of Implementation

80

Vendor Support

78

Ease of IT Administration

75

Availability and Quality of Training

74

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Retail POS

Score 7.3

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Dynamics 365 Commerce Reviews

Brian D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

A personalized shopping experience is possible.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Artificial intelligence and machine learning are useful to integrate your back-office processes, retail operations, giving your consumers a seamless experience with personalized suggestions. You can set up eCommerce, tailor it to meet the size and demands of your business, and add the features you want to your website, such as marketing videos, product display pages, and product suggestions.

What is your favorite aspect of this product?

I like Microsoft Dynamics 365, through campaigns, emails and phone calls, commerce allows us to produce leads. We can also automate the lead generation process. It helps us unify our sales and marketing operations through data from common applications and marketing automation. It allows us to market, communicate and target individual customers with our offers.

What do you dislike most about this product?

The amount of data storage is restricted. You must have a fast internet connection to avoid delays.

What recommendations would you give to someone considering this product?

I recommend Microsoft Dynamics 365 Commerce because the Customer Insight tool enables detailed customer profiling, data mapping and segmentation, optimal action suggestions, and unique machine learning models. You can use real-time analytics from your marketing app to forecast consumer intent and engage with them at the right time and with the right content.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dhruv G.

Role: Human Resources
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Nice product

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

Very user friendly

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Use it, very good

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

VINCENT T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

A great product in technology and easy to use.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Commerce from other similar products?

Data security

What is your favorite aspect of this product?

installation

What do you dislike most about this product?

Uploading data takes long sometimes

What recommendations would you give to someone considering this product?

This is the definite solution to IT.They must try it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Dynamics 365 Commerce Ratings

83 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Promotions Management Includes marketing advertisements and discounted items.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Customer Loyalty Programs Includes customer recognition and reward program or points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Dynamics 365 Commerce Reviews

Brian D.

A personalized shopping experience is possible.

Likeliness to Recommend

Pros

Dhruv G.

Nice product

Likeliness to Recommend

Pros

VINCENT T.

A great product in technology and easy to use.

Likeliness to Recommend

Pros

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Feature Ratings

Sales Transactions

Dashboard

Analytics and Reporting

E-Commerce Integration

Employee Mobile

POS

Supplier Management

Customer Relationship Management

Promotions Management

Inventory Management

Customer Loyalty Programs

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Availability and Quality of Training