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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Templates
Notifications
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Samuel G.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Jul 2020
Fantastic product all round!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Very robust program enriched with functionality, especially with paperless era we are going into this is a must have for most company.
What is your favorite aspect of this product?
The user interface is well designed even for the none technical minded users.
What do you dislike most about this product?
No dislikes for this product, I would love to see more integration with other 3rd party programs.
What recommendations would you give to someone considering this product?
Definitely one of the best programs in its class, if you need an application to handle your document signing look no further.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Rachel S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2020
Simple, Intuitive Software for E-Signing
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is affordable, simple, and intuitive. It also has a great mobile platform.
What is your favorite aspect of this product?
The mobile platform is my favorite aspect of DocuSign.
What do you dislike most about this product?
Sometimes when dealing with multiple documents that need to be signed, it takes a few minutes for the signatures to populate.
What recommendations would you give to someone considering this product?
Definitely give DocuSign a shot if you're looking for a mobile-friendly solution for e-signing.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Gabriel C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2020
Close deals from anywhere in the world
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign provides high level security for sensitive documents so you never need to worry.
What is your favorite aspect of this product?
Primarily one can send , sign and approve documents at anytime from any place in the world. One can add or remove people that are going to get copies of a contract document and add or remove people that are going to sign. Security provided by Docusign for documents is tight. You can look through the library easily. Keeps a record of all documents that have been sent and received for signatures. Interface is easy to use. Also offers cloud storage for documents.
What do you dislike most about this product?
Docusign has given us all we needed and met all our requirements so we have no thing to dislike so far.
What recommendations would you give to someone considering this product?
Docusign is an amazing solution to get digital signatures while at the same time providing security for sensitive documents. I highly recommend it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
