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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Templates
Notifications
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Karen D.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2021
Great product, highly recommended
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easier interface for the end user.
What is your favorite aspect of this product?
Sleekness of the end product rather than having to always feel like you need to update to a new version of a software, DocuSign is always ready for you.
What do you dislike most about this product?
There isn’t much to dislike. It does everything for you.
What recommendations would you give to someone considering this product?
Use the free trial.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Somkant M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
A fantastic easy to use, plug and play tool
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Goodbplug and play possibilities and very easy to ise
What is your favorite aspect of this product?
Ease of use, as this is used by business and sales, mostly they have least tech affinity
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
It’s a very good product, use with integrated possibilities with CRM or HCM tools, its always better than standalone
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adam H.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2021
Saves time and increased productivity
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It is so simple to use. You do not need to have good computer knowledge to use this software. It has saved me countless hours by being able to sign documents virtually. Its also posed customer benefits during covid19, meaning staff don't need to go to peoples houses.
What is your favorite aspect of this product?
The ability to sign secure documents anywhere in the world. The software is simple and easy to use (as long as you have a smart phone)
What do you dislike most about this product?
I can't fault the product at all.
What recommendations would you give to someone considering this product?
Its a very simple product the does the job required perfectly. its seen my practical productivity increase by freeing up my time not having to visit people to get hand signed signatures.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
