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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Templates
Notifications
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Erick C.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2025
Simple, uncomplicated and effective.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Ease of use, and was one of the original digital signature software services, which was quite innovative at the time.
What is your favorite aspect of this product?
Docusign is very straightforward once you understand the workload. Create your digital signature, and you can simply apply it where necessary. Industry recognised as a legitimate end user signature akin to pen and ink.
What do you dislike most about this product?
The workflow can be a little confusing at first, but once you have gone through it then it becomes second nature.
What recommendations would you give to someone considering this product?
Industry standard for digital signatures. Easy and doesn't overcomplicate what doesn't need to be.
Pros
- Effective Service
- Saves Time
- Continually Improving Product
- Reliable
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
Simple for every party involved, super easy
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Less Generous
Isabella G.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2025
DocuSign Transforms Document Workflows Seamlessly
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The security foundation at DocuSign represents its main differentiator from competitors. Our tranquility during document handling stems from DocuSign's use of encryption, which adheres to international standards. The audit trail performs exceptionally well by generating systematic records of all document actions starting with viewing and ending with signing for our audit purposes.
What is your favorite aspect of this product?
Our marketing campaigns function smoothly because of the mobile signing feature built into the platform. Through mobile access to signing contracts, our business partners have cut down our marketing campaign launch durations significantly. Template creation in DocuSign proved vital for our team because we made templates for our frequent marketing deals, which cut down our document preparation work by many hours.
What do you dislike most about this product?
The search capabilities require improvement because additional advanced filtering options should permit users to separate documents by category and department type. The analytics dashboard lacks sufficient detail about document workflows so it fails to show document bottlenecks effectively.
What recommendations would you give to someone considering this product?
This process would need several weeks to finish, according to previous practices. We completed all signature collection through DocuSign within hours. Executive staff members could complete their tasks through mobile devices anywhere they traveled thanks to the solution's mobile signing capability. Watching these signature notifications appeared as a major satisfaction point, since it meant we stayed on track with our planned launch schedule.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
