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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Templates
Notifications
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Summer R.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2025
Streamlined signatures, anytime, anywhere
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign stands out for being smooth even when it is handling large number of files, That makes reliable for big companies so they do not need to be worried about delays and crashes.
What is your favorite aspect of this product?
I like because it keeps record of everything which is happens, So i know my documents are safe, legal, and i can see who did what if needed which makes it secure for my documents so nobody can alterr my documents without me knowing.
What do you dislike most about this product?
It lacks for deeper customization for documents.
What recommendations would you give to someone considering this product?
My advise is that take full advatages of DocuSign's templetes and workflow automation because it going to save a lot of time for you.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Caring
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Tremendous, Unshakable & Fragile E-Signature Guru
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Margaret T.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2025
Game-Changing e-Signature Software
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The advanced security and authentication ensure the integrity of documents. It's available bank-grade encryption enables it to secure documents and data. It also facilitates AI-powered features to analyze contract terms and vulnerabilities. Its customizable workflows and automation assist complex processes of approval and conditional logic.
What is your favorite aspect of this product?
DocuSign insight aids our businesses in recognizing the risks and threats in the agreement. It enables us to sketch, type, or upload our signatures as it supports witness signatures and notarized e-signatures. With the help of bulk send, we are able to send thousands of recipients at once. It keeps recording every up-to-the-minute document for in-depth audit trails.
What do you dislike most about this product?
For new users of our company, basic training is requisite to make them familiar with their advanced features such as API automation, compliance settings, and workflow automation. This becomes a time-consuming process, thus slowing down our progress.
What recommendations would you give to someone considering this product?
Highly recommended tool. It will fit in better with your system if you are already familiar with its functioning and the needs of your work.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
