What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Audit Trail
Templates
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Cindy H.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Easy Way to Sign and Seal Deals
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign offers a variety of security features, such as two-factor authentication and audit trails, to protect your data
What is your favorite aspect of this product?
It's very simple to send a document for signature, and the signing process is just as easy. DocuSign also offers a variety of features to help you manage your signing process, such as templates and reminders
What do you dislike most about this product?
It does not have the ability to track the progress of document signing across multiple teams and departments
What recommendations would you give to someone considering this product?
If you're considering using DocuSign, I recommend first taking advantage of their free trial. This will give you a chance to try out the platform and see if it's right
Pros
- Fair
- Continually Improving Product
- Enables Productivity
- Efficient Service
Cons
- Under Delivered
Andrey L.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Oct 2023
Great Solution for Contract Management!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is more involved in the legal writing process of contracts
What is your favorite aspect of this product?
DocuSign memorizes one instance of a signature and adopts it for every signature block within the contract
What do you dislike most about this product?
It is not an all in one solution for managing PDF forms.
What recommendations would you give to someone considering this product?
Great for client use! It's easy to send a docusign template to a client and they can sign and send it back. The end user result is very well thought out
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ava C.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2025
Cheap and easy to use
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy and secure way of signing documents without moving out of the office, easy to share documents to be signed
What is your favorite aspect of this product?
Integration with Gmail and dropbox saves time and keeps everything organized
What do you dislike most about this product?
User interface when setting up templates is not an easy one to use for beginners
What recommendations would you give to someone considering this product?
Save time signing your documents with DocuSign.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
