What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Regulatory Compliance
Mobile
Notifications
Templates
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
DocuSign Reviews
Bekah Y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
Signing on documents made easier
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It supports automations.
What is your favorite aspect of this product?
Thisplatform is easy to create accounts, simple to set up, it's incredible, and saves time and costs of time compared to handling documents manually
What recommendations would you give to someone considering this product?
Documents are safe and securely stored.
Pros
- Enables Productivity
- Client's Interest First
- Transparent
- Appreciates Incumbent Status
Ava C.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2025
Cheap and easy to use
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy and secure way of signing documents without moving out of the office, easy to share documents to be signed
What is your favorite aspect of this product?
Integration with Gmail and dropbox saves time and keeps everything organized
What do you dislike most about this product?
User interface when setting up templates is not an easy one to use for beginners
What recommendations would you give to someone considering this product?
Save time signing your documents with DocuSign.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Stella O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Good experience in managing contracts.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It stands out in its practicality, especially for the client, as it allows commercial deals to be closed without the client struggling to read, fill out the corresponding fields, and sign. Another aspect that sets it apart is its performance with long documents. I've tried other platforms, and they simply crash when trying to add fields where the information is filled out. It's tedious, and that's why I opted for DocuSign because of its speed in that regard, as its field editor is extremely easy to use and it's fast with multi-page documents.
What is your favorite aspect of this product?
Personally, I like the platforms I use on a daily basis to be as simple as possible, especially during their initial implementations. This is what distinguishes this platform. It has been easy to use from day one. Furthermore, deploying this tool within my organization hasn't taken much time to adapt, especially for clients. It also simplifies the creation of new documents similar to existing ones, as it offers the ability to create templates for the data to be entered into documents. You can also start from the same documents and only change small, necessary details.
What do you dislike most about this product?
They should have an easier way to locate a document with specific signatures. This feature would be very useful as it would improve my workflow by having a document I want to reference readily available. They lack features for customizing formats such as currency and dates. Not all documents have the same format, as we have clients from different parts of the world who use different configurations. This means we have to manage signatures through other means or reach agreements, making the negotiation process more cumbersome. Their customer service is poor; they should improve this aspect.
What recommendations would you give to someone considering this product?
If you're unfamiliar with digital signatures, you can execute your commercial contracts with a few clients, especially new ones, to increase adaptability. Then, gradually, you can roll out DocuSign to your entire organization and see the time savings you'll achieve compared to traditional paperwork. You can integrate it with other platforms to automate business processes, and this platform will avoid delays in the wait times it takes to process a physical signature, since it's cumbersome to wait to send documents long distances and wait for them to be signed back.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
