.png){kind=small}
What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocuSign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on DocuSign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Templates
Notifications
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Martin D.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2024
Great product. Would never change this provider.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It's very superior technically. Lot's of integrations to automate workflows.
What is your favorite aspect of this product?
API connection. Generate links automatically.
What do you dislike most about this product?
Support could be better.
What recommendations would you give to someone considering this product?
It's the best of this kind in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Rateb J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2024
Relentless Innovation!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I think it's Docusign's commitment to security
What is your favorite aspect of this product?
simplicity of the signing process is my favorite aspect. DocuSign streamlines complex approval workflows into a straightforward, user-friendly experience
What do you dislike most about this product?
It faces challenges with highly complex contract structures.
What recommendations would you give to someone considering this product?
A total bargain. Leverage the platform's simplicity for streamlined approval processes.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Anita O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
An ideal way to collect signatures electronically.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
At the present point in time, Docusign meets the security standards and expectations which my organization has set for our electronic signature collection process. and workflow. By providing unique security guardrails like automatic threat detection and enhanced document recipient identity verification, Docusign ensures the storage, access and transmission of electronic signatures without the fear of confidentiality breach.
What is your favorite aspect of this product?
The flexibility which comes with Docusign, as far as collecting customers signatures electronically has left the most impression on me and is my favorite aspect of this product. Due to Docusign's flexibility, we are able to streamline our internal documentation processes with important third party applications we utilize in the workplace. This helps to to connect and extend our electronic signature collection processes.
What do you dislike most about this product?
I have found the Docusign mobile application to be rigid with its workflow. A reference in point is the inability to make corrections or changes to the document after asking for a recipients signature, without needing to start the entire documentation process all over again.
What recommendations would you give to someone considering this product?
I will always advice that teams intending to adopt Docusign try their best to align the software tool to their internal workflow processes , as against the other way around.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
