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ColumbiaSoft

Document Locator

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Document Locator
8.4 /10

What is Document Locator?

Document Locator is centralized document control software that that powers business-critical operations for quality, compliance, human resources, and more.

Company Details


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Awards & Recognition

Document Locator won the following awards in the Document Management category

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Document Locator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Document Locator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Document Locator?

4% Negative
4% Neutral
92% Positive

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Respectful

Feature Ratings

Average 82

Access Tracking

87

Indexing and Classification

84

Searchability

84

Version Control

83

Document Hosting

83

Editor Functions

83

Check Out Check in

82

Metrics and Reporting

82

Document Sharing

80

Security and Access Control

79

Publication Workflow

79

Vendor Capability Ratings

Average 80

Vendor Support

86

Business Value Created

84

Ease of Implementation

81

Breadth of Features

80

Quality of Features

80

Availability and Quality of Training

79

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Ease of Customization

77

Product Strategy and Rate of Improvement

72

Document Locator Videos

Document Locator Reviews

Dennis S.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Document Locator from other similar products?

The staff at ColumbiaSoft is an excellent group of people!

What is your favorite aspect of this product?

Using the Check-In and Check-Out along with the versioning of documents.

What do you dislike most about this product?

Workflows can be cumbersome and very complex to develop and may require professional service help.

What recommendations would you give to someone considering this product?

Attend the training that offered and use Professional Services to help develop projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

SABRINA H.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Made our AP Process extremely efficient

Likeliness to Recommend

10 /10

What differentiates Document Locator from other similar products?

Based on the other paperless invoice solutions we looked at Document Locator was the most able to customize and fit all of out needs. They also came recommended to us by our IT consultants.

What is your favorite aspect of this product?

When I hear my accounting staff phrase how it has made their job easier. There is no way they we would have been able to transition into working from home during covid if we hadn't become paperless with DL a few years ago. Searching for invoices in our paper files use to be everyone's least favorite job and now it takes 2 seconds to pull up an invoice. This has improved our vendor relations and also the efficiencies of our audits. I also appreciate how customizable it is & that we can use the workflow feature for a number of our tasks.

What do you dislike most about this product?

We don't have an IT department at our company so most of the tech questions/ customization requests come to me since I'm the one who founds/implemented the software for our team. Columbia Softs tech support has always been incredible helpful to me we just need to train our IT consultants to help with it more so it doesn't fall on me.

What recommendations would you give to someone considering this product?

If you want to use DL to replace paper invoices do it! Make sure to take time to think through your processes & how to profile & set up your folders but once you're set up you will be really happy with how it works.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2020

Good value; you get used to the shortcomings

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Efficient Service

Cons

  • Slower Product Innovation
  • Under Delivered

Most Popular Document Locator Comparisons

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