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Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Instant Messaging

88

Video Conferencing

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

84

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Ease of Customization

86

Breadth of Features

86

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

84

Availability and Quality of Training

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Business Value Created

82

Vendor Support

82

Dialpad Connect Reviews

Sofia R.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Tool that allows you to schedule, monitor and cont

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

This tool is very comfortable and easy to use for any type of company while in a conference because it can be programmed to monitor and control the calls in order to have more progress in each conference users can easily see the participants, the speaker can be identified , you can even silence any distracting noise

What is your favorite aspect of this product?

I like this tool for its comfortable and easy use because it allows us in a very comfortable way to have conferences sharing screens, international calls, retention music and even free call recordings and document exchanges, it allows administrators to configure recurring conference calls if it is necessary also offers videos in HD

What do you dislike most about this product?

I like everything about this tool, I don't dislike anything because of its practical way of using it in conferences

What recommendations would you give to someone considering this product?

I recommend this tool for being very useful in a conference for its many very important implemented functions, among them we can mention document storage, real-time chat and messaging, call report creation, videoconference, screen sharing, call recording among others

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Mika H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Business conversations available to everyone

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

What seems quite reliable to me and what stands out about this video conferencing tool is that in recent years due to the growing request to implement this type of tool to stay connected, this tool is very complete and even allows an option to try it for free. very good of her

What is your favorite aspect of this product?

What I like the most is, without a doubt, that it does not require a pin or have to install something for it to work well, it even has a mobile version to stay connected wherever you are, allowing you to share files live as well as make calls in real time in high quality

What do you dislike most about this product?

It has not failed me, I have not had security problems

What recommendations would you give to someone considering this product?

An alternative not so well known but with practical functions and easy implementation in the organization to hold a video conference

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Murathee K.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Perfect Web Conferencing Software For Business

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

This software comes with advanced features such as noise cancellation, a person can join a meeting midway, and offers easy to understand controls

What is your favorite aspect of this product?

I like that Dialpad Meetings is affordable It's an easy to control software. It makes joining and leaving a meeting seamless. It's easy to add and remove participants

What do you dislike most about this product?

Everything has been great with Dialpad Meetings

What recommendations would you give to someone considering this product?

This Product never disappoints when it comes to conferencing. It's not only affordable but also offers very helpful features that are hard to come by with most competitors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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