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Google

Dialogflow

Composite Score

8.6 /10

CX Score

8.9 /10

64 Reviews Write a Review

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

2024

Service Experience
Product Impact
Conflict Resolution

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Conflict Resolution

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

5% Negative

3% Neutral

92% Positive

Pros

Saves Time
Helps Innovate
Reliable
Respectful

Feature Ratings

Average 79

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Personalized Service

Application Programming Interface

Leads Generation

Scheduled Availability

Vendor Capability Ratings

Average 79

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

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View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Prashanth P.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Ease of integration with products

Likeliness to Recommend

8 /10

What differentiates Dialogflow from other similar products?

Ease of integration with product

What is your favorite aspect of this product?

Providing custome dataset for chat.

What do you dislike most about this product?

Need some upgradation/changes to be done when changing environment where product runs (changing envirobmwnt from local to prod)

What recommendations would you give to someone considering this product?

Best product to use for integrating chat functionality into the product without much difficulty in integration.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Ritika N.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Can use as a benchmark but not final asnwer

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Ease of use

What is your favorite aspect of this product?

The UI is intuitive

What do you dislike most about this product?

Does not give correct answers always

What recommendations would you give to someone considering this product?

Can use as a great baseline

Pros

Reliable
Saves Time
Respectful
Client Friendly Policies

Siddharth K.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Best in class NLP, Multichannel support. Low cost

Likeliness to Recommend

8 /10

What differentiates Dialogflow from other similar products?

Dialogflow has quite some amazing features. Following are the list of features that differentiates Dialogflow: Multilingual support: engage with your global user/customer base with support for over 30+ languages Analytics: gain insights into agent performance and customer engagements Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases Supplemental questions: handle deviations in conversations, then gracefully return to the main flow Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations

What is your favorite aspect of this product?

That Dialogflow supports Omnichannel integration. which means build once, deploy across your contact center and digital channels. WIth this the virtual agent has to be built once for all the use cases and can be replciated as is for all channels together

What do you dislike most about this product?

Some inputs aren't properly recorded, and agent education occasionally doesn't begin when modifications are being saved for agents. The lack of an interface for managing the conversational logics is the element of Dialogflow ES that I like the least. Even though most of the integrations are supported there are still certain key platforms like Whatsapp, Teams, etc that are not available directly.

What recommendations would you give to someone considering this product?

Should definitely try moving ahead with Dialogflow. Dialogflow is really good at understanding the user with Google’s AI. But the hard part of Dialogflow is creating chatbot flows, making a personalized conversation and storing user information. The list price for Dialogdlow is available on the Google cloud website and I would recommend going through the same to get an idea of the charges

Pros

Helps Innovate
Enables Productivity
Saves Time
Client Friendly Policies

Latest Research

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Prashanth P.

Ease of integration with products

Likeliness to Recommend

Pros

Ritika N.

Can use as a benchmark but not final asnwer

Likeliness to Recommend

Pros

Siddharth K.

Best in class NLP, Multichannel support. Low cost

Likeliness to Recommend

Pros

Most Popular Dialogflow Comparisons

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Title

Feature Ratings

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Personalized Service

Application Programming Interface

Leads Generation

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization