This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

CyberArk Software

CyberArk Privileged Access Manager

Composite Score

7.7 /10

CX Score

7.9 /10

30 Reviews Write a Review

What is CyberArk Privileged Access Manager?

The Core Privileged Access Security Solution unifies Enterprise Password Vault, Privileged Session Manager and Privileged Threat Analytics to protect an organization’s most critical assets. Modernize your PAM program and provide defense-in-depth protection throughout your IT estate, in hybrid and multi-cloud environments. Explore new processes, policies, and controls to better reduce the risks of privileged access.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

CyberArk Privileged Access Manager won the following awards in the Privileged Access Management category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Conflict Resolution

2023

CyberArk Privileged Access Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CyberArk Privileged Access Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

4
Since last award

95 Plan to Renew

5
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CyberArk Privileged Access Manager?

11% Negative

0% Neutral

89% Positive

Pros

Altruistic
Acts with Integrity
Respectful
Includes Product Enhancements

Feature Ratings

Average 79

Account Vaulting

Privileged Remote Access

Agentless Deployment

Privileged User Behavior Analytics

Reporting and Dashboards

Privileged Account Life Cycle Management

APP to APP Password Management

Privileged Account Discovery

Compliance Reporting

Session Recording

Local Account & Shared Account Administration

Vendor Capability Ratings

Average 75

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

CyberArk Privileged Access Manager Reviews

Fatih K.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Very good PAM product

Likeliness to Recommend

9 /10

What differentiates CyberArk Privileged Access Manager from other similar products?

Redundancy availability

What is your favorite aspect of this product?

Safe system is easy to implement

What do you dislike most about this product?

Master password recovery

What recommendations would you give to someone considering this product?

keep your master password

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Bayarjargal M.

Role: Consultant
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy way to manage privileged and service account

Likeliness to Recommend

9 /10

What differentiates CyberArk Privileged Access Manager from other similar products?

Automated password verification and reconciliation. Easy way to connect target system directly

What is your favorite aspect of this product?

Prevents from unauthorized access and securely access the accounts without any hassle

What do you dislike most about this product?

License model, reporting

What recommendations would you give to someone considering this product?

Cyberark PAM makes it easy for you to access your network securely

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

CyberArk Privileged Access Manager

What is CyberArk Privileged Access Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

CyberArk Privileged Access Manager Ratings

89 Likeliness to Recommend

4 Since last award

95 Plan to Renew

5 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love CyberArk Privileged Access Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account Vaulting Provides one, unified, comprehensive solution to manage accounts for both human (privileged users) and non-person (application, machine, service account, etc.)

Privileged Remote Access Controls and monitors privileged sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections

Agentless Deployment For SaaS PAM.

Privileged User Behavior Analytics Tracks Groups, assesses, & reports on assets by IP range, naming convention, OS, domain, applications, business function, Active Directory, and more.

Reporting and Dashboards Able to see in one place all the privileged accounts across the environment.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

APP to APP Password Management Manages passwords for key applications via a secure, central location.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Session Recording Ability to clean audit of all privileged activity and to immediately pause or stop suspicious sessions until a determination can be made regarding legitimacy

Local Account & Shared Account Administration Automates rotation of password after each use for the most sensitive accounts, or for those accounts facing heightened security risk or compromise

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

CyberArk Privileged Access Manager Reviews

Fatih K.

Very good PAM product

Likeliness to Recommend

Pros

Bayarjargal M.

Easy way to manage privileged and service account

Likeliness to Recommend

Pros

Most Popular CyberArk Privileged Access Manager Comparisons

Segura

Microsoft Entra ID

JumpCloud

ARCON PAM

BeyondTrust

Delinea Secret Server

Title

4
Since last award

5
Since last award

1
Since last award

Feature Ratings

Account Vaulting

Privileged Remote Access

Agentless Deployment

Privileged User Behavior Analytics

Reporting and Dashboards

Privileged Account Life Cycle Management

APP to APP Password Management

Privileged Account Discovery

Compliance Reporting

Session Recording

Local Account & Shared Account Administration

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of Implementation