What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Efficient Service
- Respectful
- Security Protects
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Search Query Parsers
User interface for search/retrieval
Content Aggregation
Advanced/Faceted search
Results Sorting
Content Analytics
Multi Format Support
Processing and Indexing
Synonyms and Stemming
AI/Machine Learning
Social Network Awareness
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Coveo Relevance Cloud Reviews
Krishna T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Fair product with lots of features
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
It's really easy to integrate with current applications and it's DNE model and ML models are really helpful in providing best services for the end users and coveo's analytics is one of the most useful features for business users in the organisation.
What is your favorite aspect of this product?
Search api and it's features
What do you dislike most about this product?
Nothing yet
What recommendations would you give to someone considering this product?
Definitely to try the DNE and ML models
Pros
- Reliable
- Security Protects
- Helps Innovate
- Continually Improving Product
Nikola B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
heavy and lack of support for developers
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
bad documentation and bad support
What is your favorite aspect of this product?
nothing, coveo needs much better support team and much better docimentation
What do you dislike most about this product?
support and documentation for coveo features
What recommendations would you give to someone considering this product?
i dont know
Pros
- Security Protects
- Performance Enhancing
- Trustworthy
- Efficient Service
Cons
- Less Effective Service
- Inhibits Innovation
- Slower Product Innovation
Jeya S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2025
Delivers Accurate, Relevant Results with Ease
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Coveo Relevance Cloud stands out because it uses smart AI to give more accurate and personalized search results. It learns from what users click on and search for, so results keep getting better over time. It’s also easy to connect with other systems and gives useful reports to understand what people are looking for and how to improve their experience.
What is your favorite aspect of this product?
My favorite aspect of Coveo Relevance Cloud is how it understands user intent and shows the most relevant results. It saves time, makes searching much easier, and keeps improving automatically based on user behavior.
What do you dislike most about this product?
Nothing specific
What recommendations would you give to someone considering this product?
I’d recommend taking time to explore all the AI and analytics features since that’s where Coveo adds the most value. It’s a great choice if you want to improve search relevance and user experience across large amounts of content.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
