This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Palo Alto Networks

Cortex XSOAR

Composite Score

7.8 /10

CX Score

8.3 /10

28 Reviews Write a Review

What is Cortex XSOAR?

Cortex XSOAR is a comprehensive security orchestration, automation and response (SOAR) platform that unifies case management, automation, real-time collaboration, and threat intelligence management to serve security teams across the incident lifecycle.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Cortex XSOAR won the following awards in the Security Orchestration, Automation, and Response category

Filter By

4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

4 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

Cortex XSOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cortex XSOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cortex XSOAR?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 80

Case Management

Integration Capabilities

Management and Sharing of Intelligence

Capable of Use Case Development

Team Collaboration

Document & Artifact Storage

Data Model

Automated Phishing Handling

Playbooks/Runbooks and Workflow Builder

Dashboards

Orchestrate & Automate

Vendor Capability Ratings

Average 80

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features

Cortex XSOAR Reviews

Kavyansh P.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

CORTEX XSOAR - Best Security Orch. Platform

Likeliness to Recommend

10 /10

What differentiates Cortex XSOAR from other similar products?

Cortex XSOAR has Playbook feature, just drag and drop some conditional functional blocks and you playbook is active. It will run on multiple incidents and took required actions automatically.

What is your favorite aspect of this product?

1. Playbook (runbook). 2. Dashboards includes pie chart, bar charts etc

What do you dislike most about this product?

Developers docs requires improvement.

What recommendations would you give to someone considering this product?

If someone looking for security orchestration platform and that do more than 80% automation work - Cortex XSOAR is the solutoin

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dinesh K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Product really fantastic and easy to use

Likeliness to Recommend

10 /10

What differentiates Cortex XSOAR from other similar products?

It decreased the manual activities of L1 & L2 team, so helps to respond faster.

What is your favorite aspect of this product?

Dashboard features helps a lot for threat findings and investigation.

What do you dislike most about this product?

Reports features required little bit more details.

What recommendations would you give to someone considering this product?

Very good product, it rocks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

alex n.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Competent and Automatic Security System

Likeliness to Recommend

9 /10

What differentiates Cortex XSOAR from other similar products?

Cortex XSOAR provides different tools that gather the security measures, and increases the response efficiency to boost business operations.

What is your favorite aspect of this product?

Cortex XSOAR is friendly, with competent professionals for development and structured assistance. The determination that Cortex XSOAR has on email and communications safety brings better management.

What do you dislike most about this product?

Cortex XSOAR is more digital with a platform that increases safety and embrace competent management for an easy business satisfaction.

What recommendations would you give to someone considering this product?

Cortex XSOAR generates the most friendly options for safety navigation and the determination that empower business communications.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

Cortex XSOAR

What is Cortex XSOAR?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Cortex XSOAR Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Cortex XSOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Document & Artifact Storage Extensible storage to meet growing needs. The ability to link documents and artifacts to relevant intelligence or other information.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Dashboards Create multiple, custom dashboards tailored to different teams.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Cortex XSOAR Reviews

Kavyansh P.

CORTEX XSOAR - Best Security Orch. Platform

Likeliness to Recommend

Pros

Dinesh K.

Product really fantastic and easy to use

Likeliness to Recommend

Pros

alex n.

Competent and Automatic Security System

Likeliness to Recommend

Pros

Most Popular Cortex XSOAR Comparisons

Tines

Splunk SOAR

Swimlane

Google Security Operations

Sumo Logic Cloud SOAR

FortiSOAR

Schedule Your Call

1
Since last award

Feature Ratings

Case Management

Integration Capabilities

Management and Sharing of Intelligence

Capable of Use Case Development

Team Collaboration

Document & Artifact Storage

Data Model

Automated Phishing Handling

Playbooks/Runbooks and Workflow Builder

Dashboards

Orchestrate & Automate

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features