What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Email Templates
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Surveys and Polling
Segmentation
Contact Database
Sales Intelligence & Conversion Rates
Dynamic Content
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
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Constant Contact Reviews
Kate B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"Excellent tool but a bit expensive."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
This application stands out from the crowd because it is simple to learn and adapt to the needs of the user, and it provides a valuable customer service.
What is your favorite aspect of this product?
Constant Contact's best feature is that it's quite simple to use. In addition, I appreciate being able to send emails, post to all of our social media platforms, and run Google ads from a single, centralized location. That was a really well-written and informative report.
What do you dislike most about this product?
Regarding issues with Constant Contact, I haven't had too many. Some methods of managing one's contact list could be simpler to employ. Additionally, more blank templates are required.
What recommendations would you give to someone considering this product?
I highly recommend this program due to its excellent features that make interacting with a large group of people simple. The management of social media networks is made very straightforward by the ease with which email marketing campaigns can be set up and scheduled.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Keisha B.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Constant Contact is my favorite
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
We have found Constant Contact to be a highly dependable email service. It's loaded with options, and instead of unsubscribing from all of our emails, users may opt out of only the list they want to leave.
What is your favorite aspect of this product?
I appreciate being able to select from a variety of Campaign types and easily modify an existing template to meet my specific needs. While my tenants are gone for the summer, they want to view photos of the property. I have the information showing who received the message and who opened it, which is a great asset because now residents can't claim they didn't get it.
What do you dislike most about this product?
You will lose the email draft if you don't save it. It's possible that the typefaces won't shift or stay in place at times. The display varies between mobile and desktop devices.
What recommendations would you give to someone considering this product?
Constant Contact is a great platform for anyone in need of email marketing. You can be a beginner or advanced; this platform is very user friendly and will get the job done. The customer service is always phenomenal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Caroline K.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: Initial Implementation
Submitted Nov 2022
Easy to use
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The reporting metrics are great
What is your favorite aspect of this product?
Anyone can use it. They do not need much prior email marketing skills.
What do you dislike most about this product?
Sometimes it is hard to get the templates to look exactly how you want them to.
What recommendations would you give to someone considering this product?
Take advantage of the Constant Contact resources and tutorials.
Pros
- Helps Innovate
- Enables Productivity
- Saves Time
- Continually Improving Product
