What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Reliable
- Respectful
- Security Protects
- Efficient Service
Cons
- Slower Product Innovation
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Resource Management
Task Management and Workflow
Team Collaboration
Expense Detail Tracking
Knowledgebase
Auditability
Time Management
Project Management
Process Automation
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Bradley F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Brilliant product, but needs tweaking.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
I haven’t really had the chance to use other products. Prior to using Connectwise Manage, we organised IT support calls via email, which was messy. Not sure if any other products have this, but the global search function is great. You can search every record on the database straight from the top bar.
What is your favorite aspect of this product?
The auto email responses and auto call logging is very good. It will pick out the site address and customer email itself and auto fill those fields.
What do you dislike most about this product?
The one and only think I have to complain about, is there is now client for MacOS. The client is Windows only. I currently use the web browser, which has all the same features (now) however a client would look much cleaner.
What recommendations would you give to someone considering this product?
It sells itself really. I spoke to someone who I work closely with from a different company who was looking for new software. I gave him a demo of Connectwise and they purchased it the next day.
Pros
- Helps Innovate
- Transparent
- Continually Improving Product
- Reliable
vanessa h.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
user friendly which is good,used for many years
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
user friendly
What is your favorite aspect of this product?
user friendly - second nature to me now
What do you dislike most about this product?
supplier return capabilities could be slightly better
What recommendations would you give to someone considering this product?
as above - user friendly - east to be trained on
Pros
- Helps Innovate
- Enables Productivity
- Friendly Negotiation
- Reliable
Cons
- Slower Product Innovation
Jess H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Easy to use, great for what we do
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Its accessibility and functionality, as well as customization
What is your favorite aspect of this product?
the customer opportunity platform - and how we have integrated this with our quoting tools
What do you dislike most about this product?
Lack of availability of plug ins, and that the customer service team work off US time!
What recommendations would you give to someone considering this product?
not the best stock tool, but a brilliant customer management platform when used correctly
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Client Friendly Policies
Cons
- Slower Product Innovation
- Charges for Enhancements
