What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
93 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Patch Management
Mobile Device Management
Support for IoT Devices
Endpoint Backup
Anti Malware Signature Detection
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
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ConnectWise Automate Reviews
Matthew D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Expensive, unintuitive, over promised,poor support
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Connectwise Automate offers extensive integration with Connectwise Manage PSA
What is your favorite aspect of this product?
Integration with Connectwise Manage and Bitdefender Gravity zone
What do you dislike most about this product?
The product is needlessly difficult to understand. The support team are also rarely knowledgeable. The result is that we have under utilised the platform significantly and wasted our investment.
What recommendations would you give to someone considering this product?
Be prepared to invest in independent, 1 to 1 deployment support. Do not opt for the group based deployment support option.
Pros
- Respectful
- Security Protects
- Reliable
- Includes Product Enhancements
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Effective Service
James M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Great product, user friendly once familiarised.
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Implementing the agents is a quick and easy process, user friendly. Easy to log in to work pc while WFH without VPN.
What is your favorite aspect of this product?
The remote access available and monitoring alerts
What do you dislike most about this product?
Some of the more advanced features are hard to get your head around
What recommendations would you give to someone considering this product?
Tricky at first but once you get familiar it all becomes fairly straight forward.
Pros
- Efficient Service
- Effective Service
- Reliable
- Enables Productivity
Cons
- Less Performance Enhancing
Luke M.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: Initial Implementation
Submitted Nov 2021
Great software, fantastic when implemented
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
The agent deployment capability is great compared to similar products
What is your favorite aspect of this product?
The agent deployment finding devices on the network
What do you dislike most about this product?
Can be quite hard to get used to where all the menus are with the right click function.
What recommendations would you give to someone considering this product?
Stick with it even if you find it tricky at first. It’s a great product
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
