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Conga

Conga CLM

Composite Score
7.4 /10
CX Score
7.7 /10
Category
Conga CLM
7.4 /10

What is Conga CLM?

Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.

Company Details


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Awards & Recognition

Conga CLM won the following awards in the Contract Lifecycle Management category

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Conga CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga CLM?

10% Negative
6% Neutral
84% Positive

Pros

  • Friendly Negotiation
  • Trustworthy
  • Respectful
  • Transparent

Feature Ratings

Average 79

E-Signature

85

Workflow

80

Contract Approval

79

Reporting Analytics

79

Contract Authoring

79

Clause Management

79

OCR Support

79

Integration

78

Searchable Repository

78

Redlining

78

Obligation Management

75

Vendor Capability Ratings

Average 76

Business Value Created

81

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Quality of Features

78

Vendor Support

77

Product Strategy and Rate of Improvement

77

Ease of Customization

76

Ease of IT Administration

76

Availability and Quality of Training

75

Usability and Intuitiveness

73

Conga CLM Reviews

Crystal E.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Terrible customer service

Likeliness to Recommend

1 /10

What differentiates Conga CLM from other similar products?

Conga has a unique way of displaying contracts and their relations (child, amendment, etc.)

What is your favorite aspect of this product?

The contract family tree, and the email notifications.

What do you dislike most about this product?

Over engineered - it is not user friendly and is not intuitive. You need to essentially use logic formulas to run reports, instead of a basic and thoughtful filtering. Customer service is horrible - it is hard to get a hold of anyone because so much turnover, and I've wasted so many hours having the same conversation with so many different people.

What recommendations would you give to someone considering this product?

Don't - there are far better solutions.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Christophe B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A solitary response to numerous contractual issues

Likeliness to Recommend

9 /10

What differentiates Conga CLM from other similar products?

Having numerous good benefits after implementing it. It effortlessly integrates with Salesforce, is available for users to configure in button format, and swiftly gathers current information from a variety of sources. Conga speeds up the overall cycle of contracts without wasting any money and time.

What is your favorite aspect of this product?

Conga enjoyed working with us on organizational matters. It was pretty decent. The completeness of Conga, which spares us from having to purchase an additional intake system or repository system, is something I enjoy. It excels at whatever it is capable of. I really appreciate how easy it is to create reports and search searches. Its operational procedures are simple and dependable.

What do you dislike most about this product?

There is nothing in my mind despite Conga having had a great deal of frustrating turnover. Since we switched reps frequently, we frequently had no idea who our current rep was secondly Clause Library should be fastened to make it a more effective tool.

What recommendations would you give to someone considering this product?

Conga Contracts would be quite helpful for a company that handles a lot of sales or supply chain demands. It is even more attractive to use Conga Contracts if the format of these invoices, quotes, etc. happens to be following a standard. We can use pre-formatted plug-and-play templates with Conga.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

David V.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

everything in a single program

Likeliness to Recommend

9 /10

What differentiates Conga CLM from other similar products?

We resolved numerous problems that I was facing, and it automated a number of contract process phases and also lowered the load on resources required to take a contract via a manual procedure. Furthermore, I can easily manage projects, and budgets, and send out automatic notifications according to our specific company needs.

What is your favorite aspect of this product?

We mainly utilize it in our business to develop an end-to-end quote and proposal flow. Its X-author for Word, was so appealing to me because I can easily create templates according to the requirements of our enterprise; we required smart templates for our clients, and this solution ensures that they are up to date with all static and dynamic data. It also aids in the assignment of attorneys to evaluate contracts.

What do you dislike most about this product?

I believe their templates are a fantastic place to start; it can be challenging to customize them to business needs, but with little effort, we can do so. For new users, the versatility and extensive customizing capabilities can be challenging. It also required some training and was still difficult to copy and recreate documents.

What recommendations would you give to someone considering this product?

Conga CRM has the ability to track and maintain contracts, generate templates, and manage sales contracts has proven to be really useful. It requires some learning or training to master the tool. Furthermore, its adaptability and customizability make it an excellent alternative for enterprises with specific requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Conga CLM Comparisons

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