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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Document Hosting

88

Document Sharing

86

Security and Access Control

84

Access Tracking

84

Version Control

84

Searchability

84

Editor Functions

84

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

80

Check Out Check in

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of IT Administration

82

Ease of Data Integration

81

Usability and Intuitiveness

81

Vendor Support

81

Confluence Reviews

Sarah J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

It helps me manage and share files with my team

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Using Confluence and Jira is a huge time-saver for me because of the integration. All of my work is organized in Jira, and all of my papers, files, and other media are synced with Confluence. As a team, we utilize it for drafting documents. Confluence provides a safe method for sharing knowledge and working on projects among team members. Additionally, it features a number of Atlassian-approved plugins.

What is your favorite aspect of this product?

The tool allows us to create, share, and collaborate on material, add notes and chat discussions to documents, and manage projects and tasks. Team members from across the globe and across different domains are utilizing confluence to work on our project. This is a huge time saver.

What do you dislike most about this product?

Many plugins are available, and it might be difficult to pick the ideal one for our purposes. It takes a lot of time to do this. In most cases, though, following the guidelines is sufficient.

What recommendations would you give to someone considering this product?

Atlassian's Confluence is an excellent application for establishing a collaborative workplace and exchanging ideas. Confluence functions as a knowledge base, website, or guide for your product or service by bringing together all of the relevant information about your project, program, or business in an one location.

Pros

  • Helps Innovate
  • Efficient Service
  • Saves Time
  • Generous Negotitation

Trent H.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Faultless Documentation Platform"

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It has a better price and ease of use, in these aspects it is better than other programs.

What is your favorite aspect of this product?

Before attending any meetings, I'm more prepared because to Confluence's well-organized User Interface, which allows me to rapidly browse to the subjects I'm interested in reading. Depending on our requirements, we may also integrate third-party applications, whose data is useful when presenting our findings.

What do you dislike most about this product?

When we combine an excessive number of applications, data visualization is difficult, and the user interface seems cluttered.

What recommendations would you give to someone considering this product?

The work of a team may benefit greatly from the use of method and structure while using the fantastic tool known as Confluence.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Caroline L.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Software for team and project management.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

it is easy to use and it has a good price, in all that it differs from many programs.

What is your favorite aspect of this product?

When it comes to recording and wording requirements, Confluence is the best since it reduces the risk of information being misunderstood in a remote work environment. The one-on-one meetings with team members and the tracking of progress, roadblocks, comments and objectives are also made easier with its assistance.

What do you dislike most about this product?

There is currently nothing about Confluence that I find to be unfavorable.

What recommendations would you give to someone considering this product?

Confluence is a great way for remote teams to work together on projects and helps increase team efficiency and encourages team participation.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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