What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Enables Productivity
- Respectful
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Version Control
Access Tracking
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Check Out Check in
Indexing and Classification
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Abhishek G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
Makes Documentation Organized and Effortless
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out because it integrates deeply with Jira and other Atlassian tools, making it perfect for technical and project teams. It provides a clean, structured way to organize documents at scale with page hierarchies, permissions, and version control. Confluence is also strong in enterprise security, collaboration features, and offers many plugins to customize workflows.
What is your favorite aspect of this product?
My favorite aspect of Confluence is how seamlessly it integrates with Jira, allowing documentation and project work to stay perfectly connected. This saves time, reduces confusion, and keeps teams aligned.
What do you dislike most about this product?
What I dislike most about Confluence is that the interface can feel slow and complicated at times, making it harder to quickly find or edit information.
What recommendations would you give to someone considering this product?
If you're considering Confluence, make sure your team is ready to use its structure and integrate it with tools like Jira. It works best for organized, growing teams, so invest a little time in setting up spaces and permissions properly—then it becomes a very powerful documentation hub.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Elman M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2025
Confluence
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is out main data management tool, it makes easier our jobs since it has all t he information needed in one place, as well documentation and processes. Customization is a huge plus, it is extremely helpful for collaboration, to document processes, document updates, share information across teams and its extremely secure.
What is your favorite aspect of this product?
Customization and information sharing, I love how easy it is to share updates and keep track of every information across the company.
What do you dislike most about this product?
It is not very user-friendly, the interface must result kind of complex for new users, the editor sometimes is also a tad slow when inputting a fair amount of information.
What recommendations would you give to someone considering this product?
Give it a try since it keeps all information in one place, its useful, helps you manage all your projects and assign them without any issue, great for collaborations and remote teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
Centralize documents efficiently
Likeliness to Recommend
What differentiates Confluence from other similar products?
This platform smoothly supports custom page templates, which then help in maintaining consistency. It has also provided us with great analytics and page view tracking, which helps us in understanding engagement. Therefore, it would be so accurate to say that it has become an essential tool for improving collaboration, documentation quality, and enhancing team efficiency.
What is your favorite aspect of this product?
Organizing project documentation has been quite easy for me with the help of the intuitive page hierarchy feature. The version history feature is also worthy enough to keep track of changes and withdraw edits whenever needed.
What do you dislike most about this product?
The mobile interface does work properly, but it feels less user-friendly. Other than this, I believe the platform is doing great as it is.
What recommendations would you give to someone considering this product?
Strongly recommended tool for anyone looking to minimize their time wastage while searching for documents, enhance team productivity, and manage project knowledge with accountability.
Pros
- Continually Improving Product
- Inspires Innovation
- Respectful
- Fair
