Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Cognito Forms Logo Award Winner Product Badge
Cognito Forms Logo Award Winner Product Badge
Cognito Forms

Cognito Forms

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Cognito Forms
8.7 /10

What is Cognito Forms?

Create unlimited forms with our easy-to-use, drag-and-drop form builder that has the layout and flexibility you need. Customize your style and embed your responsive form directly on your website or blog. Receive customized email notifications, view your entries from any device and create custom views to manage your workflow.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Cognito Forms won the following awards in the Online Forms category

Filter By

Cognito Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cognito Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cognito Forms?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 87

Security

92

Field Configuration and Customization

90

Version Management

88

Electronic Signatures

86

Drag and Drop Design

86

Workflow Automation

84

APIs and Integration

84

Mobility

83

Data Analysis and Survey Function

81

State Transformation

79

Vendor Capability Ratings

Average 84

Business Value Created

91

Vendor Support

90

Ease of IT Administration

88

Ease of Implementation

87

Quality of Features

86

Ease of Customization

85

Breadth of Features

85

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

78

Availability and Quality of Training

74

Cognito Forms Reviews

Miranda P.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

A great and intuitive product! Awesome features!

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

I like that it’s user friendly and customizable. We use other systems for our teams’ and organizations’ data management and have to use third party people or have one dedicated expert on the team. It’s nice that it’s pretty intuitive compared to those apps!

What is your favorite aspect of this product?

Workflows to transfer information from surveys

What do you dislike most about this product?

That more people don’t use it

What recommendations would you give to someone considering this product?

That they should get it! And read up on the material on how to best use it

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Saves Time

Joel M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A lifesaver!

Likeliness to Recommend

9 /10

What differentiates Cognito Forms from other similar products?

I know that Cognito Forms takes a little from every transaction for themselves but what I've received in technical support and in time saved over the last couple years using their free membership just blows away every other type of service that I've used online that also offers a "free" plan. I'll be a customer for life.

What is your favorite aspect of this product?

I keep coming to Cognito Forms with more and more complex requirements and they keep finding solutions to my needs.

What do you dislike most about this product?

The basic features are intuitive, however, I've found the more advanced features harder to intuit (which is why I've used Cognito Forms tech support so much).

What recommendations would you give to someone considering this product?

I'm sure that Cognito Forms can do farm more than what I use it for so I don't really have any recommendations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Easy to use, surprisingly powerful.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Cognito Forms Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171