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Anthropic

Claude

Composite Score
8.5 /10
CX Score
9.0 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 80

Code Completion

84

Refactoring

82

Summarization & Explanation

81

IDE Integration

80

Multi-Language Support

79

Commenting

78

Natural Language Generation

77

Unit Tests

77

Bug Detection

75

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Implementation

80

Quality of Features

79

Ease of IT Administration

79

Ease of Data Integration

78

Ease of Customization

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Rupa K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Claude Haiku is incredibly quick.

Likeliness to Recommend

5 /10

What differentiates Claude from other similar products?

I am making an app that works with the Claude API. The main thing that makes a difference for me is the models. Haiku is the quickest and cheapest model, and it's great for simple tasks.

What is your favorite aspect of this product?

I use haiku for things like chatbots for customer service or simple text sorting. The cost is very low and it happens almost right away. This is a lot better than having to use one big, slow, and expensive model for everything. For businesses, this is a much smarter way to go.

What do you dislike most about this product?

The haiku model isn't very smart. You can't ask it hard questions. It's made to be fast, not deep. You need to be careful with how you use it.

What recommendations would you give to someone considering this product?

The haiku, sonnet, and opus tiers are a game-changer for developers who are building on an API. You can send your requests to the right model and save a lot of money.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Less Productive
  • Less Caring
  • Less Reliable

Jennica D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

it's my "thought partner."

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

I don't ask Claude to write for me. I use it to help me think. I utilize the opus model. I'll be working on a hard business challenge, and I'll just talk to it. I'll list all the factors, the people involved, and the possible results. It does a great job at showing me what I'm thinking.

What is your favorite aspect of this product?

This is the only AI I've used that can really deal with uncertainty. It might mention things like, "This method is safer, but it could also make the team less motivated." It's great for thinking about strategy at a high level. It seems like I'm in a room with a really knowledgeable expert.

What do you dislike most about this product?

It costs a lot. The pro plan isn't cheap, and I feel like I'm wasting money every time I use the opus model. It's a high-quality gadget that costs a lot.

What recommendations would you give to someone considering this product?

Claude Opus is well worth the money if you are an executive, strategist, or anyone else who has to make hard decisions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ritesh P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Vision and image analysis are undervalued.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

I use Claude for its vision features, not for the text. I can provide a screenshot of a website I'm working on and ask for comments. It will state, "The 'buy now' button isn't very noticeable, and the colours are a little dull."

What is your favorite aspect of this product?

This is one of my favourite things. I'll provide it charts and graphs, and it will look at them for me. I even uploaded a picture of my whiteboard after a brainstorming session, and it transformed all the writing into a nice summary. It's quite helpful.

What do you dislike most about this product?

I can't make pictures. It's a street that only goes one way. I can show it pictures, but it can't make them for me. This is a big chance that was missed.

What recommendations would you give to someone considering this product?

People should talk about the analysis of the image more. It's a very useful tool for designers, marketers, and analysts.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Vendor Friendly Policies
  • Less Effective Service

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