What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Refactoring
IDE Integration
Multi-Language Support
Natural Language Generation
Unit Tests
Commenting
Bug Detection
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Claude Reviews
Naresh S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
It's a great tool for writing scripts and screenpl
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude can help me to write scripts and screenplays. It can help me to develop my characters, to plot my story, and to write the dialogue.
What is your favorite aspect of this product?
like that it can help me to format my script in the standard industry format.
What do you dislike most about this product?
It cannot replace the creativity and the vision of a human writer.
What recommendations would you give to someone considering this product?
I recommend claude to all aspiring screenwriters.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Leverages Incumbent Status
Prem D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
the free version is very generous.
Likeliness to Recommend
What differentiates Claude from other similar products?
the free version of claude is very powerful and has a large context window. it's a great way to experience the power of the tool without paying.
What is your favorite aspect of this product?
i like that the free version is available through a simple web interface. it's very easy to get started and you don't need to be a developer to use it.
What do you dislike most about this product?
the free version can be a bit slow or have usage limits during peak times.
What recommendations would you give to someone considering this product?
if you are looking for a powerful free chatbot, this is one of the best.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Continually Improving Product
Prince G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
it's not as creative as chatgpt-4.
Likeliness to Recommend
What differentiates Claude from other similar products?
while the writing quality is very high, i find that it is not as creative or as good at brainstorming as some of the other models.
What is your favorite aspect of this product?
i do like that the answers it gives are very reliable and consistent. it doesn't go off on weird tangents as much as some other ais. it is very focused and on-topic.
What do you dislike most about this product?
if i am looking for a wild and crazy idea, i will usually use a different tool.
What recommendations would you give to someone considering this product?
it's a great tool for serious writing tasks, but less so for creative brainstorming.
Pros
- Caring
- Appreciates Incumbent Status
- Helps Innovate
- Performance Enhancing