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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Claude
8.7 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Summarization & Explanation

86

Code Completion

86

Commenting

83

Refactoring

82

Unit Tests

82

Natural Language Generation

82

Multi-Language Support

81

Bug Detection

81

IDE Integration

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Business Value Created

83

Quality of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

79

Breadth of Features

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Claude Reviews

Ujjwal K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for writing emails.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

claude is great at writing professional and well-written emails. i can just give it a few bullet points, and it will write a complete email for me.

What is your favorite aspect of this product?

i like that i can ask it to adjust the tone of the email. i can make it more formal, more friendly, or more persuasive.

What do you dislike most about this product?

the emails can sound a bit generic sometimes. you have to add your own personal touch to them.

What recommendations would you give to someone considering this product?

i recommend claude for anyone who wants to improve their email communication skills.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Nishant S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for making decisions.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

when i have to make a difficult decision, i can discuss it with claude. i can lay out the pros and the cons of each option, and it can help me to think through the problem and to make a more informed decision.

What is your favorite aspect of this product?

i like that it can play the role of a devil's advocate. it can challenge my assumptions and help me to see the problem from a different perspective.

What do you dislike most about this product?

it cannot make the decision for me. i am still the one who is responsible for the final choice.

What recommendations would you give to someone considering this product?

i recommend claude as a great sounding board for making important decisions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deepak S.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for analyzing documents.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

i can upload a pdf or a text file to claude, and it can analyze it for me. it can extract key information, answer questions about the document, and even compare two different documents.

What is your favorite aspect of this product?

i love using it to analyze legal contracts and financial reports. it helps me to quickly understand the important clauses and numbers.

What do you dislike most about this product?

the document analysis is not always perfect. it can sometimes misinterpret the text or miss important information.

What recommendations would you give to someone considering this product?

i recommend claude to anyone who has to work with a lot of documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Claude Comparisons

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