Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Claude
8.7 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Summarization & Explanation

86

Code Completion

86

Commenting

83

Refactoring

82

Unit Tests

82

Natural Language Generation

82

Multi-Language Support

81

Bug Detection

81

IDE Integration

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Business Value Created

83

Quality of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

79

Breadth of Features

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Claude Reviews

Chiezie Arthur E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Intuitive Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Longer memory at handling conversation

What is your favorite aspect of this product?

Smart well explained outputs

What do you dislike most about this product?

A little lag in output delivery.

What recommendations would you give to someone considering this product?

It is a powerful tool that anyone aiming to boost their productivity should have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nestor Junior C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

The one that best handles abstract ideas.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is the tool that best handles abstract ideas, long dialogues and complex contexts.

What is your favorite aspect of this product?

no errors.

What do you dislike most about this product?

It answers queries quickly and without errors.

What recommendations would you give to someone considering this product?

Claude is perfect for tasks where mistakes cannot be allowed.

Pros

  • Unique Features
  • Effective Service
  • Appreciates Incumbent Status
  • Helps Innovate

Olanlokun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2025

Great for reading codes

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It is able to read programming codes well and also it shows a preview of the codes it generated.

What is your favorite aspect of this product?

Preview for coding

What do you dislike most about this product?

I don’t think there is anything I dislike about it.

What recommendations would you give to someone considering this product?

If you are planning on learning how to write code. Basically code proofreader. This is the best tool for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Claude Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171