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Claude Logo
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Anthropic

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
3% Neutral
94% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 80

Code Completion

83

Summarization & Explanation

83

Refactoring

82

Multi-Language Support

80

IDE Integration

80

Commenting

79

Natural Language Generation

78

Unit Tests

78

Bug Detection

76

Vendor Capability Ratings

Average 77

Business Value Created

82

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

79

Ease of Customization

78

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Vendor Support

72

Claude Reviews

Arun G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A new generation of ai assistants.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude represents a new generation of ai assistants. It is a tool that is not only intelligent, but also helpful, harmless, and honest. It is a tool that is designed to be a true partner for humanity.

What is your favorite aspect of this product?

I love the mission of anthropic to build ai that is safe and beneficial for everyone.

What do you dislike most about this product?

It is still a very new technology, and it is still evolving.

What recommendations would you give to someone considering this product?

I highly recommend everyone to try claude. It will change the way you think about artificial intelligence.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Saves Time

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

Saloni K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A great tool for writing academic papers.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude can help me with my academic writing. It can help me to find sources, to organize my arguments, and to write my paper in a clear and concise way.

What is your favorite aspect of this product?

I like that it can help me to check my paper for plagiarism.

What do you dislike most about this product?

You have to be careful not to use it to cheat. You should always write your own original work.

What recommendations would you give to someone considering this product?

I recommend claude to all students and researchers.

Pros

  • Reliable
  • Effective Service
  • Client Friendly Policies
  • Altruistic

Cons

  • Leverages Incumbent Status

Virat C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A great tool for mental health.

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude can be a great tool for mental health. it can be a supportive and non-judgmental listener. i can talk to it about my feelings and my problems, and it will always be there for me.

What is your favorite aspect of this product?

I like that it can help me to practice mindfulness and meditation. it can guide me through a simple breathing exercise or a guided meditation.

What do you dislike most about this product?

It is not a replacement for a professional therapist. if you have a serious mental health issue, you should seek professional help.

What recommendations would you give to someone considering this product?

I recommend claude as a great tool for supporting your mental well-being.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Friendly Negotiation

Cons

  • Commodity Features
  • Less Productive
  • Less Reliable

Most Popular Claude Comparisons

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