
What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Commenting
Refactoring
Unit Tests
Natural Language Generation
Multi-Language Support
Bug Detection
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Claude Reviews

Anish D.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
it's a great tool for translation.
Likeliness to Recommend
What differentiates Claude from other similar products?
claude is a very good translator. it can translate text between many different languages. the translations are very accurate and natural-sounding.
What is your favorite aspect of this product?
i like that it can also explain the cultural context of the translation. this helps me to understand the nuances of the language.
What do you dislike most about this product?
it is not as fast as google translate. it takes a few seconds to generate the translation.
What recommendations would you give to someone considering this product?
i recommend claude for high-quality translations where accuracy and nuance are important.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service

Sohanlal C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
it's a great tool for learning new things.
Likeliness to Recommend
What differentiates Claude from other similar products?
claude is a great tool for learning new things. i can ask it to explain any topic, from quantum physics to ancient history. it gives clear and simple explanations that are easy to understand. it is like having a personal tutor for any subject.
What is your favorite aspect of this product?
i like that i can ask it follow-up questions. if i dont understand something, i can ask it to explain it in a different way or to give me an example.
What do you dislike most about this product?
the information it provides is not always 100% accurate. you should always verify it from a reliable source.
What recommendations would you give to someone considering this product?
i recommend claude to anyone who is curious and loves to learn.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy

Ridwan Lanre Y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Promising Potential with Room to Grow
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude stands out for its emphasis on safety and alignment, often producing responses that feel more cautious and human-like in tone compared to other AI models.
What is your favorite aspect of this product?
Its ability to maintain a calm, conversational flow while handling complex topics makes interactions feel more natural and less mechanical.
What do you dislike most about this product?
It sometimes avoids giving direct answers or exploring controversial topics, which can limit its usefulness in nuanced discussions.
What recommendations would you give to someone considering this product?
If you value thoughtful, emotionally aware responses and a user-friendly interface, Claude is worth trying; just know it may prioritize safety over boldness.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service