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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Claude
8.7 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Summarization & Explanation

86

Code Completion

86

Commenting

83

Refactoring

82

Unit Tests

82

Natural Language Generation

82

Multi-Language Support

81

Bug Detection

81

IDE Integration

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Business Value Created

83

Quality of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

79

Breadth of Features

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Claude Reviews

Anish D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for translation.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

claude is a very good translator. it can translate text between many different languages. the translations are very accurate and natural-sounding.

What is your favorite aspect of this product?

i like that it can also explain the cultural context of the translation. this helps me to understand the nuances of the language.

What do you dislike most about this product?

it is not as fast as google translate. it takes a few seconds to generate the translation.

What recommendations would you give to someone considering this product?

i recommend claude for high-quality translations where accuracy and nuance are important.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Sohanlal C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for learning new things.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

claude is a great tool for learning new things. i can ask it to explain any topic, from quantum physics to ancient history. it gives clear and simple explanations that are easy to understand. it is like having a personal tutor for any subject.

What is your favorite aspect of this product?

i like that i can ask it follow-up questions. if i dont understand something, i can ask it to explain it in a different way or to give me an example.

What do you dislike most about this product?

the information it provides is not always 100% accurate. you should always verify it from a reliable source.

What recommendations would you give to someone considering this product?

i recommend claude to anyone who is curious and loves to learn.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Ridwan Lanre Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Promising Potential with Room to Grow

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude stands out for its emphasis on safety and alignment, often producing responses that feel more cautious and human-like in tone compared to other AI models.

What is your favorite aspect of this product?

Its ability to maintain a calm, conversational flow while handling complex topics makes interactions feel more natural and less mechanical.

What do you dislike most about this product?

It sometimes avoids giving direct answers or exploring controversial topics, which can limit its usefulness in nuanced discussions.

What recommendations would you give to someone considering this product?

If you value thoughtful, emotionally aware responses and a user-friendly interface, Claude is worth trying; just know it may prioritize safety over boldness.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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