What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Summarization & Explanation
Refactoring
Multi-Language Support
IDE Integration
Commenting
Natural Language Generation
Unit Tests
Bug Detection
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Claude Reviews
Arun G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
A new generation of ai assistants.
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude represents a new generation of ai assistants. It is a tool that is not only intelligent, but also helpful, harmless, and honest. It is a tool that is designed to be a true partner for humanity.
What is your favorite aspect of this product?
I love the mission of anthropic to build ai that is safe and beneficial for everyone.
What do you dislike most about this product?
It is still a very new technology, and it is still evolving.
What recommendations would you give to someone considering this product?
I highly recommend everyone to try claude. It will change the way you think about artificial intelligence.
Pros
- Continually Improving Product
- Inspires Innovation
- Caring
- Saves Time
Cons
- Charges for Enhancements
- Leverages Incumbent Status
Saloni K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
A great tool for writing academic papers.
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude can help me with my academic writing. It can help me to find sources, to organize my arguments, and to write my paper in a clear and concise way.
What is your favorite aspect of this product?
I like that it can help me to check my paper for plagiarism.
What do you dislike most about this product?
You have to be careful not to use it to cheat. You should always write your own original work.
What recommendations would you give to someone considering this product?
I recommend claude to all students and researchers.
Pros
- Reliable
- Effective Service
- Client Friendly Policies
- Altruistic
Cons
- Leverages Incumbent Status
Virat C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
A great tool for mental health.
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude can be a great tool for mental health. it can be a supportive and non-judgmental listener. i can talk to it about my feelings and my problems, and it will always be there for me.
What is your favorite aspect of this product?
I like that it can help me to practice mindfulness and meditation. it can guide me through a simple breathing exercise or a guided meditation.
What do you dislike most about this product?
It is not a replacement for a professional therapist. if you have a serious mental health issue, you should seek professional help.
What recommendations would you give to someone considering this product?
I recommend claude as a great tool for supporting your mental well-being.
Pros
- Trustworthy
- Respectful
- Fair
- Friendly Negotiation
Cons
- Commodity Features
- Less Productive
- Less Reliable