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Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Cisco Webex Messaging

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Cisco Webex Messaging
8.7 /10

What is Cisco Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Cisco Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Cisco Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex Messaging?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 81

Voice and Video Collaboration

88

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

81

Document Collaboration

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

79

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Cisco Webex Messaging Reviews

Rose B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It offers the quality with productivity

Likeliness to Recommend

8 /10

What differentiates Cisco Webex Messaging from other similar products?

Webex is easy to use and is user friendly. Webex offers the feature of screen recording, sharing documents, presentations and applications within the website. It has the toll-free numbers with some call-in numbers for some countries for the outsiders (participants) who work in abroad. The software provides the note-taking application for the users to be able to take notes from the meeting. Variety of tools are provided to make the interaction more productive; like polls, multiple answers segments and so on, and keep them for the future use. Good video resolution makes it different from other soft wares. The audio recording is also supported

What is your favorite aspect of this product?

Flexible retention of data and archiving u till the user deletes it the data is save. The software offers the feature of layout customization to make an eye pleasing layout to make the user comfortable and give the workplace vibes and to promote productivity.

What do you dislike most about this product?

It does not contain password protected system and is not secure. The software is heavy and consumes a lot of the power. Webex has a poor integration tool which could have a plus point for its reputation. The software is pricey and the Support and customer service of the Webex does not respond to the queries even after having paid subscription.

What recommendations would you give to someone considering this product?

Webex by cisco is the best communication solution for the leading enterprises, it offers the quality with productivity which helps the expending businesses to work in a modern pace.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Aarti A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Fantastic Video Conferencing solution

Likeliness to Recommend

8 /10

What differentiates Cisco Webex Messaging from other similar products?

Webex by Cisco has some really great features that set it apart from the other video conferencing applications in the market. It gives the user the option to get automated transcripts running during meetings and calls which can be helpful in keeping a track of the conversation. There are also polls that can be conductedted to make meetings interactive and interesting.

What is your favorite aspect of this product?

One of the best features by Webex is the real-time language translations. This is super important when you are dealing with clients and users from across the globe. So this helps in overcoming language barriers and increases efficiency and communication. This particular feature is not very common in video conferencing applications.

What do you dislike most about this product?

Since Webex provides a good number of tools and features, some users can find the user interface a little difficult to use in the beginning. Other than that there are not many major limitations to using this product.

What recommendations would you give to someone considering this product?

This is definitely a great video conferencing solution with a wide range of features that helps organizations increase work and communication efficiency. It provides great video and audio quality and is compatible with both Windows and Linux. The QA, polls and live chat options during meetings help make them interactive and interesting.

Pros

  • Efficient Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Quick & Easy Software For Virtual Meetings

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Messaging from other similar products?

Webex is better than other products because it gives users the option to leave voice mails in the form of recorded voice or video messages.

What is your favorite aspect of this product?

My favorate acpect of Webex is that it supports file sharing, allowing all users in the room to share any files no matter the size. Another great feature is the screen sharing aspect which allows you to share any program on your computer or your entire monitor you can also use the whiteboard and share it with all the participants in the meeting to visually represent your ideas.

What do you dislike most about this product?

There is nothing about Webex that i dislike

What recommendations would you give to someone considering this product?

I highly recommend Webex for any organization or school as it is compact with all features that benefit those who work remotely or use it for classes. It's very reliable and provides an excellent quality of video meetings regardless of the participants locations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Cisco Webex Messaging Comparisons

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