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Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Cisco Webex Messaging

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Cisco Webex Messaging
8.7 /10

What is Cisco Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Cisco Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Cisco Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex Messaging?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 81

Voice and Video Collaboration

88

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

81

Document Collaboration

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

79

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Cisco Webex Messaging Reviews

James E.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A digital transformation centerpiece.

Likeliness to Recommend

10 /10

What differentiates Cisco Webex Messaging from other similar products?

We use the Webex suite, a comprehensive collaboration tool, for meetings, events, training sessions, instant chat, and group document editing. The configuration of our company's Webex site and user registration in the administration portion was simple. We could not write endpoints made by other manufacturers even though the system allows us to register video endpoints since only Cisco gear may be registered.

What is your favorite aspect of this product?

When utilizing Webex, some clients who have previously used meeting software from a different provider might need help setting up their audio equipment. However, most of this software's functionality can be used to start meetings and events. It is simple to use and maintain from a system administrator's perspective. Several elements are available for events, like short surveys, a whiteboard, attendance information, etc. Meetings were always cut short, and the audio and visual quality could have been better.

What do you dislike most about this product?

We must train new users to make the product more appealing to the broader public. We can only register Cisco video endpoints. Therefore, we are limited to using those to launch conferences. The demand that it be directly integrated into Microsoft Outlook and the requirement that we install an additional program to schedule meetings using Webex via email makes it difficult for most end users.

What recommendations would you give to someone considering this product?

The updated UI/UX and product documentation on support websites facilitate easy new user onboarding. Account licensing can be rapidly understood by tier-one help, and next-level support teams can easily understand the nuances of sophisticated troubleshooting. Although Webex offers many great features, the ones that make it platform-independent—so that it functions the same whether we use an application or a browser—are the ones we value the most.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Oscar L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

A good solution for conferences.

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Messaging from other similar products?

Unlike other tools, we can say that Webex is an excellent solution for work conferences, since it is very easy to share files during our meetings through instant screen sharing.

What is your favorite aspect of this product?

What I like best about this tool is that Webex Meetings is beneficial for scheduling and accessing scheduled meetings from the calendar. The user interface also gets better and better with each update. Newer versions include more valuable tools to make the experience easier and smoother.

What do you dislike most about this product?

We have not found any shortcomings with this tool as video conferences and interviews can be done easily and error-free with Webex. In addition to the fact that its software is very interesting since it allows you to distribute files online.

What recommendations would you give to someone considering this product?

We can recommend this tool as it is a great way to work from home, with features that support collaboration, team discussions, and project management. Webex Meetings has proven to be beneficial for professional training and internal control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Arnaldo B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent video-conferencing service

Likeliness to Recommend

10 /10

What differentiates Cisco Webex Messaging from other similar products?

Cisco Webex stands out from other similar services thanks to its high level of security and the ease with which content can be shared and viewed. This means users can stream media safely and securely and meetings can also be recorded for later viewing. Cisco Webex also offers advanced tools such as overlaying one user's face on another's screen and a variety of user controls. audio and video to enhance the video conferencing experience. In addition, the service is compatible with mobile devices, which allows users to participate in meetings from anywhere

What is your favorite aspect of this product?

My favorite aspects of Cisco Webex Meetings are the ease of use, the ability to share content in real time, the recording functionality to view the meeting later, the option to choose from a variety of audio and video settings to optimize the experience of the meeting, security and privacy, and the possibility of planning meetings for a massive event. These features allow me to have effective meetings with my team regardless of location and this makes me want to continue using the service

What do you dislike most about this product?

In my opinion, Cisco Webex Meetings has some drawbacks. First of all, the connectivity can sometimes be a bit poor, especially when there are a lot of people connected. Also, the user interface design is not always intuitive, making it difficult to use some of the advanced features. Finally, sometimes there are problems with the audio / video quality, which can be a problem for important meetings since it affects that all the members can hear and transmit what they want to say...

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Meetings because it's a secure and easy-to-use meeting and collaboration solution. Deliver a high-quality meeting experience with high-definition audio and video, without dropouts or delays. Its collaboration tools include screen sharing, screen annotation, chat, file sharing, recording, and much more. Additionally, it is compatible with most mobile devices, allowing users to join meetings from anywhere, at any time. These features make Cisco Webex the best choice for secure online meetings and collaboration, and I highly recommend it to acquaintances and strangers alike

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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