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Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Cisco Webex Messaging

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Cisco Webex Messaging
8.7 /10

What is Cisco Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Cisco Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Cisco Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex Messaging?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 81

Voice and Video Collaboration

88

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

81

Document Collaboration

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

79

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Cisco Webex Messaging Reviews

Lousie M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

From messaging to video calling it works perfectly

Likeliness to Recommend

10 /10

What differentiates Cisco Webex Messaging from other similar products?

The best feature of Webex App is the high-quality conferences you may host whenever. You can communicate with others even if you don't have a fiber optic connection because the software doesn't use a lot of data. The Webex App enables one-on-one or simultaneous participation with many participants in communication. The convenient answer to all communication needs is the Webex App.

What is your favorite aspect of this product?

You can hold a conference at any moment without arranging it in advance to have immediate online conversations with individuals. To facilitate collaboration, the host can share their computer screen with everyone else. The host can enable screen-sharing and the whiteboard from the settings for each participant. For sharing in the space, you can import presentations from Google Workspace or Microsoft 365.

What do you dislike most about this product?

Since there isn't a menu bar to use, I did found it a little challenging to locate items. It was challenging to try to change the web camera's settings. But once I knew where everything was, I could make the necessary adjustments. Even after using the app for a few weeks, I still believe the UI is a little cluttered and navigation is a little difficult.

What recommendations would you give to someone considering this product?

We work from home, so it's simple to share our screens during video conferences so that everyone can see what we've been working on together. We're never pressed to wrap up our conversations because Webex App permits meetings to last up to 24 hours, which is a huge benefit it has over Zoom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A very good messaging software which is amazing

Likeliness to Recommend

7 /10

What differentiates Cisco Webex Messaging from other similar products?

There are so many integrations and collaboration with 3rd party tools that we have in the company. There is never any issue that we have faced. They have optimized this software really well to work with those outside tools The record function works intuitively and it really tells that the button has been pressed and the session is being recorded. No place for second guessing which I have noticed in other software.

What is your favorite aspect of this product?

The best part is the speed at which this software works. The next best part is the optimization The third is the safety The fourth is the you can pair this with any plugins and integrations and it somehow just works well.

What do you dislike most about this product?

The price is a little high when you have somewhat cheaper options in the market. The internet stability and speed also plays an important here when it comes to meetings. Sometimes during the webinars or conferences, there are many options and you might need a little bit of hand-holding to get used to it.

What recommendations would you give to someone considering this product?

The price could be worked better The software should work with a little slow internet too There can be a better way to learn the webinars and conferences options (especially with new users)

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Cons

  • Less Productive
  • Less Fair
  • Under Delivered

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Webex Messaging is a comfortable space.

Likeliness to Recommend

10 /10

What differentiates Cisco Webex Messaging from other similar products?

Webex Messaging is a comfortable space that has not allowed me to have a proper flow of meetings with all my coworkers. Every time each of these conferences starts, it is a pleasure that we have an interactive channel where we can discuss and exchange information files. immediately respecting the original formats, what makes this program our first option to call the main company personalities is the security and credibility that it offers to each of its users, this medium has not been of great help to multiply the messages that we want them to reach each of the company's employees in real time.

What is your favorite aspect of this product?

The good thing and what I like about this program is how dynamic it becomes with the digital whiteboard, this makes it much easier to expose and explain each of the projects that you start in my work environment, it is important that all our colleagues manage the same information is because we make them participate in each of the calls that we create through Webex Messaging, this program is really good, it meets our needs when communicating on the web, this program has free versions or trials that we like, since these types of versions usually lack options and space Webex Messaging has made it possible for me to enjoy its services.

What do you dislike most about this product?

We believe that the interface of this program can be improved, we are a great work team that usually meets and talks through this medium, but we are aware that in the first steps with this program it was difficult for us to fully understand the correct use of this program. program, the truth is somewhat confusing the first times you use it, it will depend on the practice time to master it.

What recommendations would you give to someone considering this product?

Webex Messaging is a program that allows us to be in contact with your coworkers, in each of the calls of this program it is nice how we can interact and exchange information instantly, this is a huge advantage for the development of any work team who are miles away or simply want to be spectators to study the same information that is exposed on the blackboard, without a doubt we recommend this great program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Cisco Webex Messaging Comparisons

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