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Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Cisco Webex Messaging

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Cisco Webex Messaging
8.7 /10

What is Cisco Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Cisco Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Cisco Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex Messaging?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 81

Voice and Video Collaboration

88

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

81

Document Collaboration

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

79

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Cisco Webex Messaging Reviews

Thomas L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Versatile communication and collaboration

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Messaging from other similar products?

Cisco Webex is a tool that optimizes collaboration and substantially improves internal communication. It provides efficient, multiple and very easy ways of communicating with the members of the work teams, from chatting, making video calls, audio calls, group comments, among others. Meetings with work teams are very dynamic and attractive with all the variety of functions that this tool has. This platform saves time and speeds up the decision process.

What is your favorite aspect of this product?

One of its best features is the ability to hold video meetings with the working groups. Allows simultaneous use of the screen to share ideas. It has an excellent search function that makes it quick and easy to find any file. It has the ability to keep files stored in an organized way. The cost is accessible based on the improvement it generates in internal communication. It has an effective support that provides fast and precise answers, which improve the use of the platform.

What do you dislike most about this product?

Its user interface may be more attractive and some tools such as surveys need to be incorporated to make the platform productive.

What recommendations would you give to someone considering this product?

This platform has all the necessary functions to develop an effective collaborative work. It allows to streamline teamwork, improve communication and streamline decision-making.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

David H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Effective option to keep your company communicated

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Messaging from other similar products?

Cisco Webex has a set of tools that optimize communication and collaboration with workers, customers and suppliers, in such a way that it will be easier, more efficient, faster and more productive. This is an excellent platform to share data, information and documents, through different tools ideal for business meetings. This communications solution features high definition video, group and individual messaging, among others. Provides reliable and secure call control. They allow access to all information, contacts, suppliers, messages and customers from any site and device at any time and place.

What is your favorite aspect of this product?

It allows high quality videoconferences, generating a teamwork experience with advanced multimedia technology for the company. It has extensive connectivity inside and outside the company, which allows to attend to pending work practically anywhere and at any time. I can easily work remotely or from anywhere I choose. It incorporates making calls during a meeting that can be easily accepted or rejected. It has a drag and drop tool that makes it easy to share documents and files.

What do you dislike most about this product?

The Cisco platform features extensive capabilities for effective communication. However, they can incorporate more integrations and include more customization options.

What recommendations would you give to someone considering this product?

I recommend the implementation of this communication platform, because it allows access to information and be accessible to our clients, becoming a necessary solution for any company.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eileen J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Flexible and agile communication tool

Likeliness to Recommend

8 /10

What differentiates Cisco Webex Messaging from other similar products?

Cisco Webex is a tool that optimizes the internal and external communication of the company. It has become the best platform for collaborative work in the organization. This platform has made it possible to unify the communication channels between the work teams. It is easy to use and quick to implement. In addition, it has the possibility of interacting with suppliers and customers in a friendly platform. This platform helps streamline our workflow and improves productivity.

What is your favorite aspect of this product?

It has an easy-to-use user interface and allows quick learning. It allows to create work groups to develop projects, activities or tasks, in direct communication with the work team. You have the option of sharing files in almost any format you use every day. It has an instant chat service, as well as the possibility of making voice and video calls. This tool has the ability to adapt to the characteristics of companies and the organization's working methods.

What do you dislike most about this product?

This platform offers improvements in collaborative work within the organization. However, it has some customization limitations and its cost must be evaluated for implementation.

What recommendations would you give to someone considering this product?

I recommend its implementation because of the many advantages it offers to achieve effective communication. This tool improves the productivity of the company.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Most Popular Cisco Webex Messaging Comparisons

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