What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCisco Jabber Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Cisco Jabber.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Controls
Audio Conferencing VoIP
Instant Messaging
File Transfer
Facilitator Functions
Audio Conferencing Call in Bridge
Screen Share
Virtual Whiteboard
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Cisco Jabber Reviews
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Amazing Product for Calls/Meetings/Chats!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a world class tool when it comes to Customer Support over call, chat and video. It is better because of the reliable nature and it never off, works like a charm.
What is your favorite aspect of this product?
I just have to open it and then login to Cisco Finesse along with it, it integrates well with all our tools and gives us all the data we needed.
What do you dislike most about this product?
Sometimes the profile configuration goes for a toss and we need to check with the support for it to be reconfigured again.
What recommendations would you give to someone considering this product?
Go for it right ahead if you have any need for such product. This is the most reliable product in this category.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Pratyush A.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Fantastic product!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Great UI and very friendly
What is your favorite aspect of this product?
Easy to Use
What do you dislike most about this product?
Disconnects
What recommendations would you give to someone considering this product?
A good buy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Darrel C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
"Reliable Product"
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is designed to scale seamlessly with the needs of growing organizations, providing reliable performance even under high usage volumes. Its robust infrastructure and cloud-based deployment options ensure scalability and reliability, distinguishing it from less robust alternatives.
What is your favorite aspect of this product?
Cisco Jabber supports a wide range of devices and operating systems, including desktop computers, laptops, tablets, and smartphones. This cross-platform compatibility ensures that users can stay connected regardless of their device preferences or location.
What do you dislike most about this product?
Despite its comprehensive feature set, the user interface of Cisco Jabber can be overwhelming for some users. The abundance of options and settings may lead to confusion and hinder adoption, particularly for less tech-savvy individuals.
What recommendations would you give to someone considering this product?
Organizations should carefully evaluate their specific requirements and consider factors such as user interface complexity and customization options before implementing Jabber.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing