What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Controls
Audio Conferencing VoIP
Instant Messaging
File Transfer
Facilitator Functions
Audio Conferencing Call in Bridge
Screen Share
Virtual Whiteboard
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Cisco Jabber Reviews
saajan k.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Not great as a communication platform.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
it is a bit outdated for its competition
What is your favorite aspect of this product?
ease of use is there
What do you dislike most about this product?
outdated interface
What recommendations would you give to someone considering this product?
check competitors like salesloft
Pros
- Continually Improving Product
- Trustworthy
- Appreciates Incumbent Status
- Security Protects
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Michael J.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Mar 2024
Good collaboration and communication tool.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber stands out from the competition in three important ways: first, it integrates with other Cisco products like Webex. Second, it unifies IM, phone, and video conferencing. Third, it is designed for business situations and has superior security measures.
What is your favorite aspect of this product?
Cisco Jabber's capacity to consolidate several communication features—including IM, phone calls, and video conferencing—into a single interface is its greatest strength, in my opinion, as it allows for more effective teamwork.
What do you dislike most about this product?
My main gripe with Cisco Jabber is that it has an overly convoluted UI and doesn't have all the bells and whistles that other communication platforms have, such an easy way to share your screen.
What recommendations would you give to someone considering this product?
I think Cisco Jabber is great since it works well with other Cisco products and makes teamwork in businesses much easier. The fact that it can streamline many forms of communication also makes administration easier and boosts team output.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Saves Time
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Amazing Product for Calls/Meetings/Chats!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a world class tool when it comes to Customer Support over call, chat and video. It is better because of the reliable nature and it never off, works like a charm.
What is your favorite aspect of this product?
I just have to open it and then login to Cisco Finesse along with it, it integrates well with all our tools and gives us all the data we needed.
What do you dislike most about this product?
Sometimes the profile configuration goes for a toss and we need to check with the support for it to be reconfigured again.
What recommendations would you give to someone considering this product?
Go for it right ahead if you have any need for such product. This is the most reliable product in this category.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy