What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Controls
Audio Conferencing VoIP
Instant Messaging
File Transfer
Facilitator Functions
Audio Conferencing Call in Bridge
Screen Share
Virtual Whiteboard
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Cisco Jabber Reviews
Mariami S.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2024
This software is very easy to use!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It is easy to use and has great design
What is your favorite aspect of this product?
It is convenient to use
What do you dislike most about this product?
Sometimes it has voice issues
What recommendations would you give to someone considering this product?
You can rely on this product as it rarely has any issues
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Aman M.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2024
Superb Product
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber stands out from similar products due to its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. It offers enterprise-grade security, scalability, and a comprehensive feature set covering instant messaging, voice and video calling, voicemail, desktop sharing, and conferencing. With customization options and reliable support services, Jabber provides a versatile solution for unified communications and collaboration needs.
What is your favorite aspect of this product?
My favorite aspect of Cisco Jabber is its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. This integration streamlines communication workflows, making it easy to switch between different modes of communication. It enhances productivity by providing a unified platform for various communication needs within organizations.
What do you dislike most about this product?
One common issue some users may have with Cisco Jabber is its occasional complexity in the user interface, which can lead to confusion or difficulty navigating the platform. Additionally, some users might encounter occasional glitches or bugs that disrupt their workflow. However, these drawbacks can often be mitigated through proper training and support from IT departments.
What recommendations would you give to someone considering this product?
Consider how Cisco Jabber integrates with your current tools, provide training, prioritize security, pilot test, customize, and gather feedback for improvements.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Aditya S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
Built for Enterprise, Not just chat
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
In many products, calls feel like an add-on feature. In jabber, messaging almost feels like the add-on. The product assumes that real business conversations still happen over voice, and everything else exists to support that moment.
What is your favorite aspect of this product?
I can move from a quick message to a proper conversation in seconds and it feels natural, not like I am jumping between features.
What do you dislike most about this product?
It's experience doesn't quite match current expectations, especially for me because I've used some newer and polished platforms.
What recommendations would you give to someone considering this product?
Try it if you want something dependable that fits into a structured environment. Skip it if you're looking for something lightweight, modern and instantly adaptable.
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Inspires Innovation
Cons
- Less Caring