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CaptivateIQ Inc

CaptivateIQ

Composite Score
8.1 /10
CX Score
8.2 /10
Category
CaptivateIQ
8.1 /10

What is CaptivateIQ?

CaptivateIQ is Sales Compensation software that manages and tracks your team’s sales commissions with greater accuracy, speed, and transparency. With CaptivateIQ Connect siloed data sources to build a single source of truth for commission admins, management, and reps, set up any commission plan using this logic-based data modeling platform, automate payouts in seconds, and share clear and actionable data points to shift selling behavior and keep teams motivated.

Company Details


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Awards & Recognition

CaptivateIQ won the following awards in the Sales Compensation category

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CaptivateIQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CaptivateIQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CaptivateIQ?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Fair

Feature Ratings

Average 88

Data Integration

94

Commissions Management

92

Incentive Plan Designer

90

Multi Currency

87

Collaboration

87

Incentive Dashboards

87

Adjustments & Clawbacks

85

Regulatory Compliance and Audit

83

Reporting and Analytics

81

Pre-Built Incentive Plans

50

Vendor Capability Ratings

Average 85

Ease of Customization

88

Vendor Support

88

Business Value Created

87

Quality of Features

87

Ease of Data Integration

86

Ease of Implementation

86

Availability and Quality of Training

86

Breadth of Features

86

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Usability and Intuitiveness

82

CaptivateIQ Reviews

Christa D.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates CaptivateIQ from other similar products?

Good support system

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

figuring out calculation true up

What recommendations would you give to someone considering this product?

initial implementation might be a bit difficult

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Michael D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great product

Likeliness to Recommend

9 /10

What differentiates CaptivateIQ from other similar products?

low total cost of ownership.

What is your favorite aspect of this product?

Feels like excel which I love.

What do you dislike most about this product?

User management can be painful at times, but getting better.

What recommendations would you give to someone considering this product?

If you love excel but its getting to complex to manage comp through, this is the tool for you.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sean E.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Sweet spot between functionality and simplicity

Likeliness to Recommend

9 /10

What differentiates CaptivateIQ from other similar products?

CaptivateIQ marries spreadsheet functionality with automation. While a few other competing products also implemented spreadsheet interfaces, CaptivateIQ has the most complete vision. Our organization originally had an Xactly Incent instance, which we ultimately abandoned mid-contract in favor of regressing back into Excel for calculations. Xactly Incent was ultimately too complicated to both configure and administer for the compensation admins. While evaluating other software, we found CaptivateIQ' spreadsheet interface intuitive (very Excel like) and its features robust. The out of box data connectors are a breeze to configure.

What is your favorite aspect of this product?

Easy for a single person to administer the entire application. Successfully and intuitively mirrors excel functionality. A number of out of box and easy to implement data connectors. We specifically use the connector for Saleforce CRM. Relatively easy to configure plans and troubleshoot any errors in calculation logic. Wealth of help articles and plan examples made available to customers in the product knowledge base. Pace, quality, and consistency in which the application receives updates. It seems like every update includes at least one quality of life enhancement. Visibility and ease of navigation for payees.

What do you dislike most about this product?

Building custom reports and dashboards is relatively convoluted compared to the rest of the application. On the other hand, we are ultimately able to get everything we need from the out of box reports.

What recommendations would you give to someone considering this product?

If you are looking to purchase commission automation software, CaptivateIQ deserves to be on your short list. Other software may offer more modules (territory planning, sales forecasting, etc.) but at the expense of the software being a nightmare to configure and administer. CaptivateIQ does commissions and it does it well. We were able to configure our instance without any professional service help, and continue to successfully administer the tool for about 200 payees with a single admin. If you are able to understand and operate in Excel, then you shouldn't have a problem understanding CaptivateIQ.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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