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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Drag and Drop User Interface

86

Large File Optimization

85

3rd-Party Integrations

85

Audit Trail

85

Real-Time Synchronization

85

Cognitive Content Services

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

86

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Ardi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Used to share project documents

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Continue to transmit data from the old file server to BOX as a transfer destination internally. Externally, partners, as well as a location, to share project materials with the customer, and the use of BOX data It is generally handled through a browser on a commercial PC, and it is only used for navigation when leaving on smart devices. The moment of modification and who amended the content for each document may be displayed in the BOX interface, allowing you to view the confirmation component at a glance when confirming the material with several parties.

What is your favorite aspect of this product?

For security considerations, even if we use alternative internal storage systems, Box must be used to transfer information to the outside world. Because it can be utilized on mobile devices, files and links may be accessed from anywhere. It's a positive since, despite its tight security, it's still usable. Furthermore, because a shared link to a specific piece of material or directory can be sent. It was quite beneficial for me to be able to work while sharing data with others. Furthermore, because it is no longer necessary to send attachments through email or save files on a PC, it would be ideal to be able to work remotely.

What do you dislike most about this product?

It may depend on how the box is arranged, but as the number of items to share rises, I believe a better file search option would be good.

What recommendations would you give to someone considering this product?

When file sharing with the outside world is required, access privileges might be granted to members with unique job titles and job titles related to specific projects spanning many departments rather than all departments or employees constituting an organizational structure. We were able to achieve collaboration that eliminated the need for external security without being constrained by the file server and other storage services. Sharing resources within and outside of the company has improved usability and security. Previously, the PPAP approach involved distributing documents via email and then communicating with the password via email.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diana K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Box makes file storage a simple day to day chore.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

File security. Personally, I tend to think most organizations adopting Box for cloud-based file storage purposes, do it mainly because of the enterprise-grade security it provides, for saved file and content .This is what I think differentiates Box from other file storage products.

What is your favorite aspect of this product?

Collaboration. Box has made it easy for everyone in my department to collaborate. Regardless of, their immediate location , be it within or outside the walls of my organization.

What do you dislike most about this product?

I do not think there is anything I can say I dislike about Box , from my experience. It gets all issues related to file storage sorted out for me.

What recommendations would you give to someone considering this product?

It is well suited for the day to day need of the average professional, when it comes to file storage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ujjwal K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use and integrates really well

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has got some unlimited storage plans which are really convenient when working with a team. I even made use of the built in note-taking app a couple times to keep certain info related to the files in mind.

What is your favorite aspect of this product?

The value for money is great compared to a lot of similar services. It integrates with Salesforce and Google Docs which was certainly useful.

What do you dislike most about this product?

Nothing negative stood out, as such, but some extra filtering and search options could've been great especially when one's working with a huge amount of files.

What recommendations would you give to someone considering this product?

In terms of reliability and uptime, it's just as good as any other industry standard. Personally, I don't find them too different from each other, so if the pricing and plan requirements work for your team - I can recommend the service.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Transparent

Cons

  • Commodity Features
  • Charges for Enhancements

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