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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Drag and Drop User Interface

86

Large File Optimization

85

3rd-Party Integrations

85

Audit Trail

85

Real-Time Synchronization

85

Cognitive Content Services

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

86

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Box’ will help you think out of the Box

Likeliness to Recommend

7 /10

What differentiates Box from other similar products?

The box provides a clear UI, easy integration with your OS, both free and paid versions. It is very useful if you need to share files with you, especially. As it is no small task to share with other people. It’s straightforward when you meet a client or peer using this system.

What is your favorite aspect of this product?

We have chosen Box as a backup and solution Cloud for our company business. The fact that you can browse files directly from your OS as a file folder is excellent - even though it is similar to other services now. What really stands out is the ability to edit Photoshop PSD without downloading it.

What do you dislike most about this product?

Although, the interface is simple and optimized for your seamless operating system yet, the biggest challenge to set up. There seems to be no place to set which documents you would like to make a backup copy of. Somehow, though, things are backed up amazingly. It is unclear how it works. There do not seem to be any documents or tutorials on setting up some backup folders.

What recommendations would you give to someone considering this product?

Examine the case carefully and aggressively. Box failed to meet all of its promises. Apps are not working; the system will not be synced. That is the most important function of the system, if not its intended purpose.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Fola M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

I will pick Box everytime.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is very secured and its data synchronization feature is the best amongst every file storage platform , I have had the opportunity to use in my short professional career path, so far.

What is your favorite aspect of this product?

I like Box sign. We heavily rely on this feature when we need to collect signatures of select customers digitally . More importantly for me as well ,Box has made it easy to automate simple day to day office task, such as collecting electronic signatures on documents.

What do you dislike most about this product?

Box does not have a native word processor. Interestingly though , we have successfully navigated this obstacle by integrating Box with Office 365.

What recommendations would you give to someone considering this product?

It is the most secured file storage platform, that I have used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nia g.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Reliable and a secure file storage platform

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It's very secure ,easy to use across a variety of platforms and has really helped us in promoting collaboration between teams and individuals.so I would highly differentiate it form other similar platforms.

What is your favorite aspect of this product?

It's secure with file storage. Great with content collaboration. Great with workflow automation. Has reasonable price compared with other vendors.

What do you dislike most about this product?

Box is Great,have no dislike towards it.

What recommendations would you give to someone considering this product?

It's one of the best storage application that we have,so you should not ignore it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

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