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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Drag and Drop User Interface

86

Large File Optimization

85

3rd-Party Integrations

85

Audit Trail

85

Real-Time Synchronization

85

Cognitive Content Services

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

86

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Jessicca C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Conveniently , my favourite cloud based storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box approach to security of saved content and data is its strongest selling point and the major point of difference between Box and similar substitute platforms. Security features like Single Sign on (SSO) and Multi-level authentication (MFA) provides users like myself , a secured environment to save work files and collaborate.

What is your favorite aspect of this product?

Box has a strong third party application integration capability. I love this because , it enables me to do more with Box.

What do you dislike most about this product?

Box offline capability is very limited and while this is rarely a problem since I always have internet connection, it can be a problem if I ever find myself in a situation where my internet connection is either not good enough or unavailable.

What recommendations would you give to someone considering this product?

For me , Box is more than just a file storage platform. Things like workflow automation , electronic signature capabilities make Box very useful in more aspects than saving files.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

I have all the information secure and at hand

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

This tool is being widely used in the office, especially in these times of pandemic, when we must share information remotely. The scanning function of documents and electronic signatures, has allowed us to do business and contracts, without the need to be present.

What is your favorite aspect of this product?

I like that we can upload files and share them within the company network in a secure way. It has a very intuitive design, where it will be impossible for you to get lost or not know how to use it. Its mobile application is very useful and contains everything from its web version, which is perfect for being out of the office and still have the information at hand.

What do you dislike most about this product?

Its free version lacks the most important features, that's why we switched to the paid version. Some integrations were difficult to install, I had some failed attempts, but the technical service was very good and answered every question I had and I was able to get the software to work 100%.

What recommendations would you give to someone considering this product?

A very useful tool to store all the information of the company, digitize all the documents that you have in physical and thus get rid of the papers in the office. Ideal for closing long distance contracts and for hiring remote personnel, thanks to its electronic signatures. We love box.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Aurora D.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A platform to manage, share & collaborate files

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

It’s easy to use, allows on-demand file syncing. Integrated with third party platforms. Plenty of storage for free. Document access is very good, employee can easily find the document that they need. It is fast and reliable. Built-in-security makes you sure that your data is safe and shared with only with whom you want to share. The customer service is very good. It is a good place to keep secure all of your files and share with and collaborate with the employees.

What is your favorite aspect of this product?

Box is a platform to manage, share and collaborate to digital files. It has a lot of features everyone don’t even need. Mainly, it protects your content, empower your people and connects you with your business.

What do you dislike most about this product?

Storage is low for paid account. It doesn’t sync automatically if you are using multiple devices. Sometimes it stops and doesn’t work so you have to cancel and upload file again.

What recommendations would you give to someone considering this product?

I would recommend it if you want to share files and documents with your employees or co-workers. It doesn’t only allow access to the shared files but also enable editing. You can also keep tracking edited files.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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