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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Security Protects
  • Trustworthy

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Electronic Signatures

86

Drag and Drop User Interface

86

Data Loss Prevention

86

Audit Trail

85

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Customization

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Sullivan D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic data storage and content collaboration

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box is a secure file-transfer service with more capacity that comes with a unique console interface that may be tailored. This choice comes with secure email for document collaboration and cloud storage. Box simply integrates with additional cloud platforms to simplify migrations. It offers complete file security using both in-transit and at-rest.

What is your favorite aspect of this product?

My life has been greatly simplified by this excellent content collaboration and storage option because the files are so organized and can be easily accessed. Box allows us to select the cloud storage option that works best for our business needs, so we can update our workforce while storing our information in a public, private, or on-premises cloud.

What do you dislike most about this product?

Small businesses may first find it difficult to handle users and files because there is a learning curve involved, but it is possible with the assistance of their experts and our IT team. Setup presents the largest difficulty. It appears that there is nowhere to configure the volumes we want to backup. However, somehow everything returns to normal.

What recommendations would you give to someone considering this product?

Box is a viable cloud storage option that is compatible with all other platforms including office 365 and G Suite technologies to make the life of an employee a lot easier. Because of its robust encryption, this solution adheres to data protection rules, allowing you and your clients to collaborate on this confidently.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Kate M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The real-time solution to save and share files

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

I switched so many tools before it but truly say now I’m confident about it, it works as we need for our organization. Through this we send a lot of documents without worrying about the security of our confidential data. Furthermore it has a simple UI so were able to use without any issue.

What is your favorite aspect of this product?

My business chose Box because we required a platform for storing files that could give us enterprise-level security for our data. During my experience using Box, file security is what I really admire. It provides security to me as no other tool can. It offers me to password-protect my files and offers two-factor authentication, making sure that anyone attempting to access my Box account cannot access my documents.

What do you dislike most about this product?

Things can occasionally take a bit to upload, but that is understandable. Uploading documents via the app is definitely more difficult for me than it is on my computer. That might just be a problem with my end or the wifi connection, though.

What recommendations would you give to someone considering this product?

It is a fantastic technique to maintain organization and preserve data with lots of memory and the option to buy more. When you share with someone, you will be able to track any deletions and restore anything that has been lost, even if it was done by another person. I recommend it to you because of its abilities like simple to use, simple to keep organized, and simple to share. I value the variety of sections I can make and share with particular individuals.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Casey N.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy way to store and share files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

box is an expensive program, there are programs that are much cheaper, but it has features that I really like.

What is your favorite aspect of this product?

Sharing files with coworkers and others is a breeze with Box. You may share with your coworkers, but you can also send a direct link to anybody outside of your organization. If you want to be notified whenever someone else uploads anything related to your interests, you may enable updates. It may also be accessed on a computer or mobile device, making it very convenient.

What do you dislike most about this product?

Desktop access is more difficult since there are no thumbnails of the files you need to view.

What recommendations would you give to someone considering this product?

You may use it to save and share data securely with your colleagues, but be aware of the file format when you upload them, since browsing may modify the format.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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