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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Drag and Drop User Interface

86

Large File Optimization

85

3rd-Party Integrations

85

Audit Trail

85

Real-Time Synchronization

85

Cognitive Content Services

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

86

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Deepank K.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Floating yet secured hard drive like space

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Secure storage for massive data, don’t have to rely upon vpn while outside office

What is your favorite aspect of this product?

Security, access file from anywhere, integration with mac is super easy

What do you dislike most about this product?

Moving data from one place can be challenging at times. Electronic sign features is a bit clunky

What recommendations would you give to someone considering this product?

Its cheap and does the work

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oliver H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

One of the most helpful tool

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

From the time you submit our data to the cloud until it go to the appropriate recipient, they remain secure. It is technically impossible for someone else to access your files without your permission. Box offers a digital workspace where our very sensitive papers are safe, whether they are personal information for HR documentation, legal contracts, financial plans, or top-secret R&D prototypes.

What is your favorite aspect of this product?

We were able to operate in a comfortable setting during the Box era. The most efficient and secure system for managing content is Box. I had a truly mind-blowing experience. It helps us save a lot of money that we would have otherwise spent on various solutions to manage assets, content, and security, redundant storage, and the recovery of deleted files, and it does all of this with more precision. Box is easy to use and has many useful features.

What do you dislike most about this product?

It is not as user-friendly as other platforms, and when synchronization is required on a device other than the Windows drive, the process is extremely challenging. Technically speaking, moving data to a new or different account is challenging, and third party integration is not as sophisticated as some of the major competitors.

What recommendations would you give to someone considering this product?

Fantastic experience, without a doubt! I find the ability to safeguard the cloud appealing because it is challenging to locate apps that do so. It also functions without a hitch and enables us to share in a number of safe ways. Although this is one of the few technologies available, we have only identified one cloud storage solution that combines end-to-end encryption, good smartphone apps, and accessibility.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Mark S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Most secure software to share, save, collaborate.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is a Swiss end-to-end encrypted, zero-knowledge content collaboration platform created to provide the greatest level of cloud security for the digital assets of people and businesses. Box does not have access to the user's files, in contrast to other public cloud providers, guaranteeing full secrecy.

What is your favorite aspect of this product?

Since the early part of our work on Transit, we have had the impression that we are operating in a secure setting where nobody else can access or touch our documents and where we can securely share our data with anybody, whether they are in our office, outside of the office, or in any distant location. As a result, we now have confidence and are able to work together while maintaining the security of the information belonging to our clientele.

What do you dislike most about this product?

Files with specific qualities, like those with a lot of reference links, won't be synced. My storage recently ran out, and then the application fails as soon as it loads. Additionally, it works well and saves me hours. The application frequently freezes, and on rare occasions the entire computer does as well (Mac).

What recommendations would you give to someone considering this product?

Box is a cloud-based, secure content collaboration and file synchronization tool that appears to have been created especially for our unique corporate use case so we can confidently share sensitive material. The program is suitable for making shared folders so that the files inside the folders are secured before being transferred.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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