Box Customer Reviews 2025 | Content Collaboration

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Box

Composite Score

9.1 /10

CX Score

9.3 /10

322 Reviews Write a Review

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Acts with Integrity
Caring
Security Protects

Feature Ratings

Average 86

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Electronic Signatures

Drag and Drop User Interface

Large File Optimization

3rd-Party Integrations

Audit Trail

Real-Time Synchronization

Cognitive Content Services

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Chelsea E.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Amazing for File Sharing!

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

The detailed file organization.

What is your favorite aspect of this product?

The user control and document access.

What do you dislike most about this product?

The constant sign in requirements.

What recommendations would you give to someone considering this product?

Great if you have a need for document sharing.

Arjun K.

Role: C-Level
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Next-level E-signatures Tool

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I think Box stands out for specializing extensively on digital documents signing and being able to provide users with advanced and next-generation features and functionalities in the document signing spectrum.

What is your favorite aspect of this product?

I like its simplified design and the fact that the process of implementing it in all departments was fairly easy and straightforward. It has has given me the freedom to sign documents online from anywhere and the process of requesting clients and stakeholders to sign documents is very simple and I get real time notifications.

What do you dislike most about this product?

I haven't encountered anything negative to make me reconsider using Box. It has been a great experience throughout.

What recommendations would you give to someone considering this product?

For any documents e-signatures workflows, the number one of to get the job done more effectively is Box. After using for over 3 years, I confidently recommend it to any organisation seeking to Modern how they sign their documents.

Pros

Enables Productivity
Unique Features
Efficient Service
Inspires Innovation

ANDREI R.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Zoro Leakage on Documents Transfer

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Real-time documents syncing.

What is your favorite aspect of this product?

Documents security while transferring.

What do you dislike most about this product?

I have zero dislike on this application.

What recommendations would you give to someone considering this product?

The much relief on documents storage and transfer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Audit Trail View all previous activity including any recent edits and user access.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Chelsea E.

Amazing for File Sharing!

Likeliness to Recommend

Arjun K.

Next-level E-signatures Tool

Likeliness to Recommend

Pros

ANDREI R.

Zoro Leakage on Documents Transfer

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Electronic Signatures

Drag and Drop User Interface

Large File Optimization

3rd-Party Integrations

Audit Trail

Real-Time Synchronization

Cognitive Content Services

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support