What is BMC Helix Discovery?
BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBMC Helix Discovery Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on BMC Helix Discovery.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix Discovery?
Pros
- Efficient Service
- Respectful
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Center Analytics
Analytics and Reporting
Integrated Discovery
Software Usage Metering
Software Recognition Library
Advanced License Management
Decentralized Management
End to End Lifecycle Management
Data Import Export and Aggregation
Cloud License Management
Financial Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
BMC Helix Discovery Reviews
Vignesh S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
"ONE OF THE BEST TOOL IN THE MARKET"
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
Ticketing system is very useful using helix, Status of each and every Incidents/Requests are clearcut and all easily understandable. the alerts of VMs/Servers are acurately sent via incident and emails triggering are also very accurate.
What is your favorite aspect of this product?
Dashboard and Ticketing queue view is eye catchy.
What do you dislike most about this product?
Learning the navigation of software for new commers is bit tedious.
What recommendations would you give to someone considering this product?
one of the best tool in the market if you get that in a good/discounted price.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Cons
- Wastes Time
Ankit G.
- Role: Finance
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Aug 2023
Steadfast Leader In ITSM Continues To Shine
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
We loved the way it is designed and easily integrated with other applications. Initially, we experienced many difficulties when using other tools wherein even a simple thing like Approving a request used to take a lot of time and patience. We need to open the application, log in and then check the pending requests for approval. But when we started using BMC remedy, the integration with PeopleSoft and MS Office made it easy to create and approve requests without even a need for us to open the web/application portal.
What is your favorite aspect of this product?
The service and support are overall excellent. Only for some products, it takes too long to have a solution or sometimes even an answer. The products are at some points average (Smart-IT) and some points compelling (Innovation Suite). Digital Workplace is also a solid product but has some weak points, and hopefully, by getting it into the Innovation Suite, it will be that strong, I wish, and I need it. We realized significant cost savings with up to 75% improvement in service and management efficiencies from automating daily employee tasks.
What do you dislike most about this product?
As a developer, you have not-so-good tools to debug like in a classic IDE. There are no breakpoints and no option to start at a specific point in the process. So, on the one hand, this graphical development gets you the power to create very quickly and have good progress. But on the other hand, it will be very frustrating when you are trying new things and have problems that you want to debug or fix. However, we value our continued collaboration with BMC and know they will address these issues. With BMC Helix, we can deliver exciting innovations throughout our company. We know we have one of the best solutions in the industry, which supports
What recommendations would you give to someone considering this product?
Finest tool in the market for IT service management.
Pros
- Continually Improving Product
- Caring
- Performance Enhancing
- Enables Productivity
Cons
- Inhibits Innovation
- Charges for Enhancements
- Commodity Features
Shubham J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Good to use
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
Provides detaiils configuration of assets.
What is your favorite aspect of this product?
It has fuctionality of automate asset discovery & mgmt task
What do you dislike most about this product?
Its little complex relatively other tools to use.
What recommendations would you give to someone considering this product?
Should work on UI and arrange more training videos to user.
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
