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Bloomreach Engagement Logo
Bloomreach Engagement Logo
Bloomreach Inc

Bloomreach Engagement

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Bloomreach Engagement
8.3 /10

What is Bloomreach Engagement?

Bloomreach Engagement is a real-time platform with intelligent marketing automation. It offers the tools essential for reaching top customers with hyper-personalized experiences, helping businesses to drive engagement, conversion, and loyalty. As a single platform that combines the power of a customer data platform, an email service provider, artificial intelligence, marketing automation, and web personalization, Bloomreach Engagement empowers users to create highly targeted and personalized campaigns that drive revenue.

Company Details


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Awards & Recognition

Bloomreach Engagement won the following awards in the Marketing Automation - B2C category

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Bloomreach Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Engagement?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Email Marketing Automation

92

Customer Journey Modelling

89

Marketing Analytics

88

Marketing Master Data Management

84

Marketing Asset Management

83

Marketing Project Management

82

SMS Marketing

82

Social Media Marketing Management

82

Mobile Marketing Management

79

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Business Value Created

85

Ease of Implementation

85

Ease of Data Integration

84

Availability and Quality of Training

84

Vendor Support

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of Customization

80

Bloomreach Engagement Screenshots

Bloomreach Engagement Videos

Bloomreach Engagement Reviews

Adika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

To build your automated multi-channel marketing.

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

It allows you to quickly automate campaigns and scenarios. The segmentation function allows us to segment data. Using scenarios, you can update and publish email campaigns. Using tags to organize them, you can save many campaigns across multiple projects. You can perform an analysis of your consumption data and improve our segmentation and specific strategies.

What is your favorite aspect of this product?

I like how with Bloomreach you can generate reports and track how our loyalty program is doing. It allows us to automate and personalize our push notifications and email marketing. Web page layouts can be made to be intuitive. For each of your visitors, you can develop personalized content. You can thoroughly examine the preferences of your visitors.

What do you dislike most about this product?

It might be possible to simplify the product integration process. The learning curve is severe for beginners. Reporting can be simplified.

What recommendations would you give to someone considering this product?

For its smooth integration with other Survey Analytics APIs, I suggest Bloomreach. The customer experience is enhanced with Bloomreach; it is great at combining your customer data. You can use robust analytics tools to gain insight into your consumers by collecting, storing, and protecting your own data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cindy R.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Powerful and straightforward to use

Likeliness to Recommend

7 /10

What differentiates Bloomreach Engagement from other similar products?

Unlike other marketing automation tools, scenario creation is a breeze in Bloomreach, overlays function, the email designer is good, and the API is fantastic. The slack community is responsive; I generally hear back within a few minutes. It is an incredible tool and can close deals. It ensured a painless experience through the procedure.

What is your favorite aspect of this product?

The most excellent part of Bloomreach is that it serves as a one-stop shop for all our content creation needs. Their developers weren't required to assist me significantly since we used extremely basic connectors. When I needed help, I received prompt and expert help from customer service. Further, I can fully automate my responses to this conduct. In addition, it simplifies the process of managing and analyzing campaigns, which is helpful for a Digital Marketer.

What do you dislike most about this product?

The only drawback I can think of is the elevated starting platform for novice users. Due to not having a Return Path or a comparable tool integrated, we cannot evaluate pre-deliverability before sending emails. Sometimes the documentation isn't unambiguous, but the immediate chat help makes up for it. It's a little more challenging at first, but worth it in the long run.

What recommendations would you give to someone considering this product?

I could not find common ground between traditional brick-and-mortar stores and online marketplaces in the past because we lacked a comprehensive picture of my customers' behaviors. Connecting my Google and Facebook advertising accounts has helped me reach new people and reach them more effectively. It's a complex beast of a tool, but it's the best I've used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simmona J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Our graph of revenue generation increased by 60% .

Likeliness to Recommend

8 /10

What differentiates Bloomreach Engagement from other similar products?

The best integration we have ever got in our e-commerce site is through Bloomreach. Even though our company has fewer commerce items but the revenue is much from those items. The revenue is generated even more after using Bloomreach. The most straightforward work we have ever seen from any such tool is by Bloomreach with great performance. It has proven itself a very interacting and smart working tool and this is its distinguishing feature.

What is your favorite aspect of this product?

Bloomreach is very much smooth in working.Its Al tech is efficient enough to overcome efficiency and relevance delivery.We can get idea of the customers attitude on-site.Easy API to implement on any system.There is no comparison to the performance of this product in the market.A great product to use in order to increase sales and to generate revenue. We believe that ,Paying where the return is bigger is never a loss. We are profoundly Satisfied with its performance and interface.Furthermore, the Handling API on the system is pretty cool.

What do you dislike most about this product?

The Customization is not much as per requirements.The communication medium is a bit difficult between representative and customer.Also, the time of loading between the screens is sometimes longer than anticipated.Its Customer service is not much good we tried to get in contact with them and they were least interested in helping us and even wasted our time.

What recommendations would you give to someone considering this product?

As per the performance we have mentioned, there is a high chance of a more prominent increase in product selling and revenue generation. It provides the best reach to customers with a great communication chain between the client and representative. Highly recommended to everyone on the basis of our experience and its performance.

Pros

  • Reliable
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Most Popular Bloomreach Engagement Comparisons

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