Bitwarden Customer Reviews 2025 | Password Management

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Bitwarden

Composite Score

9.0 /10

CX Score

9.3 /10

198 Reviews Write a Review

What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details

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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Trustworthy
Fair
Enables Productivity

Feature Ratings

Average 86

Credential Management

Password Generator

Access From Multiple Devices

AD/LDAP Sync

Encryption and Decryption

Autosave and Autofill

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

End User Self Serve

Dashboard

Vendor Capability Ratings

Average 84

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Bitwarden Screenshots

Bitwarden Videos

Bitwarden Reviews

Shereen R.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

The Go-To Zero Knowledge Password Manager

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

Its zero-knowledge password management capacity with 100% security which is enabled by a Master Password.

What is your favorite aspect of this product?

Its solo access capacity, which basically lets only I into my Bitwarden vault.

What do you dislike most about this product?

Bitwarden is absolutely great as a password manager. Maybe the only improvement i would suggest is on its interface. Should be more user-friendly.

What recommendations would you give to someone considering this product?

Bitwarden is the ultimate free, open-source password manager with 100% security guarantee. Definitely the go to for the security conscious.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2022

The UI needs a major overhaul!

Likeliness to Recommend

8 /10

Pros

Reliable
Saves Time
Security Protects
Generous Negotitation

Cons

Vendor Friendly Policies
Slower Product Innovation
Less Performance Enhancing

Simone M.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great product to start with but need improvement.

Likeliness to Recommend

6 /10

What differentiates Bitwarden from other similar products?

Open source

What is your favorite aspect of this product?

Self host, open, cost

What do you dislike most about this product?

Update of new user features too late

What recommendations would you give to someone considering this product?

Follow a guide to start and configure.

Pros

Client's Interest First
Transparent
Performance Enhancing
Respectful

Cons

Commodity Features

Latest Research

Bitwarden

What is Bitwarden?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Bitwarden Ratings

90 Likeliness to Recommend

99 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Bitwarden?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Bitwarden Screenshots

Unlimited Devices

Streamline User Onboarding

Access Management

Event Logs

Password Generator

Bitwarden Send

SSO Integration

Username Generator

Multiple Client Options

Vault Health Reports

Bitwarden Videos

Bitwarden for Business in 60 Seconds

Bitwarden: The trusted solution for business security

Bitwarden Password Security: At work, at home, on the go!

Bitwarden Reviews

Shereen R.

The Go-To Zero Knowledge Password Manager

Likeliness to Recommend

Pros

The UI needs a major overhaul!

Likeliness to Recommend

Pros

Cons

Simone M.

Great product to start with but need improvement.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Credential Management

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Access From Multiple Devices

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Encryption and Decryption

Autosave and Autofill

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

End User Self Serve

Dashboard

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